Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Ce sujet de discussion a été fermé et archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Trusteer doesnt work with Firefox Version 54-see info from Trusteer below

  • 1 réponse
  • 1 a ce problème
  • 15 vues
  • Dernière réponse par Moses

HarleyBob
HarleyBob
more options

Please be advised that IBM Trusteer Rapport currently does not support Firefox 54. Rapport cannot protect web sessions performed in unsupported browsers and its icon might not appear in these browsers.

The issue is currently being investigated by our company experts and we expect it to be resolved in a future release of Rapport. Unfortunately, at the current stage of the investigation we do not have a definitive time frame for resolution.

As a temporary workaround, you may use Internet Explorer or Google Chrome for online banking.

In addition, please be advised that, on Windows operating systems, IBM Trusteer Rapport supports Firefox 32-bit versions only. Support for Firefox 64-bit on Windows OS may be incorporated in future releases of Rapport, but unfortunately there are no immediate plans of this kind.

We apologize for the inconvenience and will happily notify you once a permanent solution for Firefox 54 (32-bit) is available.

Sincerely,

Alex R Tier 1 Support Representative Trusteer, IBM Security Systems

Please be advised that IBM Trusteer Rapport currently does not support Firefox 54. Rapport cannot protect web sessions performed in unsupported browsers and its icon might not appear in these browsers. The issue is currently being investigated by our company experts and we expect it to be resolved in a future release of Rapport. Unfortunately, at the current stage of the investigation we do not have a definitive time frame for resolution. As a temporary workaround, you may use Internet Explorer or Google Chrome for online banking. In addition, please be advised that, on Windows operating systems, IBM Trusteer Rapport supports Firefox 32-bit versions only. Support for Firefox 64-bit on Windows OS may be incorporated in future releases of Rapport, but unfortunately there are no immediate plans of this kind. We apologize for the inconvenience and will happily notify you once a permanent solution for Firefox 54 (32-bit) is available. Sincerely, Alex R Tier 1 Support Representative Trusteer, IBM Security Systems

Toutes les réponses (1)

Moses
Moses
  • Moderator
more options

LOL, when IBM releases an update for Trusteer on time with Firefox updates, let me know.

Locking as off-topic and just because it's a well known fact that IBM can't be bothered to release an update on time.

Modifié le par Moses