Thunderbird cannot see existing imap folders except INBOX
I am migrating a number of imap accounts from a web-based client to Thunderbird. Users' Inboxes are visible and incoming emails can be seen and read and outgoing emails go and arrive at the correct destination. However, all other folders including Trash, Sent, Drafts and all existing user-created folders cannot be seen. Also sent emails cannot be copied to the Sent folder (just hangs for ever).
I have tried all the commonly suggested actions such as unchecking Show subscribed folders only and trying to subscribe to folders but even the drop-down for subscribing is empty.
Solution choisie
It can't have been the user name as incoming email was visible so the correct Inbox was being retrieved so the correct user Maildir was found. But, as you say, it must have been some error in the original account setup. Thankfully, all is now good. Thanks again, Stephen
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Are you sure you have set them up as IMAP? it sounds like pop, not IMAP.
what mail provider are you using?
When I look at the Server settings it definitely says IMAP Mail Server and the port is set to 993.
The IMAP server is the in-house Centos 7 server with dovecot.
Please add the troubleshooting information to your post To find the Troubleshooting information:
- Open Help (or click on three-line-icon and select Help)
- Choose Troubleshooting Information
- Use the button Copy to clipboard to select all. Do not check box "Include account names"!
- Paste this in your post.
Here is the info.
The account in question is account7.
Cheers and thanks, Stephen
Application Basics
Name: Thunderbird Version: 45.0 User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:45.0) Gecko/20100101 Thunderbird/45.0 Profile Directory: Open Directory
(Local drive) Application Build ID: 20160418143821 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account5:
INCOMING: account5, , (imap) mustang.sdc.com.au:143, plain, passwordCleartext
OUTGOING: , localhost:587, plain, none, true
account6:
INCOMING: account6, , (imap) sdc.com.au:143, plain, passwordCleartext
OUTGOING: , sdc.com.au:587, alwaysSTARTTLS, passwordCleartext, true
account7:
INCOMING: account7, , (imap) www.benparts.com.au:993, SSL, passwordCleartext
OUTGOING: , www.benparts.com.au:25, plain, none, true
Crash Reports
Extensions
Addressbooks Synchronizer, 1.1.4, true, addressbookssync@ggbs.de
Lightning, 4.7, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
LookOut, 1.2.13, true, lookout@aron.rubin
Sieve, 0.2.3h, true, sieve@mozdev.org
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
extensions.lastAppVersion: 45.0
mail.openMessageBehavior.version: 1
mailnews.database.global.datastore.id: 4069a2cb-6cfc-422e-97d5-01718c8a342
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1470990121
places.history.expiration.transient_current_max_pages: 95270
plugin.importedState: true
plugin.soname.list: libXt.so:libXext.so
print.print_bgcolor: false
print.print_bgimages: false
print.print_duplex: 0
print.print_evenpages: true
print.print_in_color: true
print.print_margin_bottom: 0.5
print.print_margin_left: 0.5
print.print_margin_right: 0.5
print.print_margin_top: 0.5
print.print_oddpages: true
print.print_orientation: 1
print.print_page_delay: 50
print.print_paper_data: 0
print.print_paper_height: 11.69
print.print_paper_name: iso_a4
print.print_paper_size_type: 1
print.print_paper_size_unit: 0
print.print_paper_width: 8.27
print.print_scaling: 1.00
print.print_shrink_to_fit: true
print.print_to_file: false
print.print_unwriteable_margin_bottom: 20
print.print_unwriteable_margin_left: 25
print.print_unwriteable_margin_right: 25
print.print_unwriteable_margin_top: 20
print.tmp.printerfeatures.Lexmark.can_change_colorspace: false
print.tmp.printerfeatures.Lexmark.can_change_downloadfonts: false
print.tmp.printerfeatures.Lexmark.can_change_jobtitle: false
print.tmp.printerfeatures.Lexmark.can_change_num_copies: true
print.tmp.printerfeatures.Lexmark.can_change_orientation: true
print.tmp.printerfeatures.Lexmark.can_change_paper_size: true
print.tmp.printerfeatures.Lexmark.can_change_plex: false
print.tmp.printerfeatures.Lexmark.can_change_printincolor: true
print.tmp.printerfeatures.Lexmark.can_change_resolution: false
print.tmp.printerfeatures.Lexmark.can_change_spoolercommand: false
print.tmp.printerfeatures.Lexmark.colorspace.0.name: default
print.tmp.printerfeatures.Lexmark.colorspace.count: 1
print.tmp.printerfeatures.Lexmark.has_special_printerfeatures: true
print.tmp.printerfeatures.Lexmark.orientation.0.name: portrait
print.tmp.printerfeatures.Lexmark.orientation.1.name: landscape
print.tmp.printerfeatures.Lexmark.orientation.count: 2
print.tmp.printerfeatures.Lexmark.paper.0.height_mm: 210
print.tmp.printerfeatures.Lexmark.paper.0.is_inch: false
print.tmp.printerfeatures.Lexmark.paper.0.name: A5
print.tmp.printerfeatures.Lexmark.paper.0.width_mm: 148
print.tmp.printerfeatures.Lexmark.paper.1.height_mm: 297
print.tmp.printerfeatures.Lexmark.paper.1.is_inch: false
print.tmp.printerfeatures.Lexmark.paper.1.name: A4
print.tmp.printerfeatures.Lexmark.paper.1.width_mm: 210
print.tmp.printerfeatures.Lexmark.paper.2.height_mm: 420
print.tmp.printerfeatures.Lexmark.paper.2.is_inch: false
print.tmp.printerfeatures.Lexmark.paper.2.name: A3
print.tmp.printerfeatures.Lexmark.paper.2.width_mm: 297
print.tmp.printerfeatures.Lexmark.paper.3.height_mm: 279
print.tmp.printerfeatures.Lexmark.paper.3.is_inch: true
print.tmp.printerfeatures.Lexmark.paper.3.name: Letter
print.tmp.printerfeatures.Lexmark.paper.3.width_mm: 215
print.tmp.printerfeatures.Lexmark.paper.4.height_mm: 355
print.tmp.printerfeatures.Lexmark.paper.4.is_inch: true
print.tmp.printerfeatures.Lexmark.paper.4.name: Legal
print.tmp.printerfeatures.Lexmark.paper.4.width_mm: 215
print.tmp.printerfeatures.Lexmark.paper.5.height_mm: 431
print.tmp.printerfeatures.Lexmark.paper.5.is_inch: true
print.tmp.printerfeatures.Lexmark.paper.5.name: Tabloid
print.tmp.printerfeatures.Lexmark.paper.5.width_mm: 279
print.tmp.printerfeatures.Lexmark.paper.6.height_mm: 254
print.tmp.printerfeatures.Lexmark.paper.6.is_inch: true
print.tmp.printerfeatures.Lexmark.paper.6.name: Executive
print.tmp.printerfeatures.Lexmark.paper.6.width_mm: 190
print.tmp.printerfeatures.Lexmark.paper.count: 7
print.tmp.printerfeatures.Lexmark.plex.0.name: default
print.tmp.printerfeatures.Lexmark.plex.count: 1
print.tmp.printerfeatures.Lexmark.resolution.0.name: default
print.tmp.printerfeatures.Lexmark.resolution.count: 1
print.tmp.printerfeatures.Lexmark.supports_colorspace_change: false
print.tmp.printerfeatures.Lexmark.supports_downloadfonts_change: false
print.tmp.printerfeatures.Lexmark.supports_jobtitle_change: false
print.tmp.printerfeatures.Lexmark.supports_orientation_change: true
print.tmp.printerfeatures.Lexmark.supports_paper_size_change: true
print.tmp.printerfeatures.Lexmark.supports_plex_change: false
print.tmp.printerfeatures.Lexmark.supports_printincolor_change: true
print.tmp.printerfeatures.Lexmark.supports_resolution_change: false
print.tmp.printerfeatures.Lexmark.supports_spoolercommand_change: false
Graphics
Adapter Description: Intel Open Source Technology Center -- Mesa DRI Intel(R) Haswell
Vendor ID: Intel Open Source Technology Center
Device ID: Mesa DRI Intel(R) Haswell
Driver Version: 3.0 Mesa 10.6.9 (git-8957b69)
WebGL Renderer: Intel Open Source Technology Center -- Mesa DRI Intel(R) Haswell -- 3.0 Mesa 10.6.9 (git-8957b69)
GPU Accelerated Windows: 0
AzureCanvasBackend: cairo
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: none
AzureContentBackend: cairo
CairoUseXRender: 1
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.12
4.12
NSS
3.23 Basic ECC
3.23 Extended ECC
NSS Util
3.23
3.23
NSS SSL
3.23 Basic ECC
3.23 Extended ECC
NSS S/MIME
3.23 Basic ECC
3.23 Extended ECC
I should have mentioned that the other accounts work as expected suggesting that the issue may be at the www.benparts server.
Another update. It now seems that I am the only user with this issue. Other users see all folders with TB as well as web-based EPL and Android K9.
I guess this means that it is my TB setup that is off.
Not necessarily. I would say the jury was still out.
But I would try disabling the sieve add-on and see if that helps. I could be breaking some other part of the IMAP experience. Especially as the add-on does not appear to have had any real updates in a couple of years.
The problem existed before I installed sieve (yesterday) and remains if I now disable it. Normally, the Inbox icon has an expand/collapse chevron. This account does not.
I just deleted the account and recreated it and the problem has gone away. I'm afraid I have no idea what might have changed.
Thanks for your support. Stephen
Imap accounts get their folder names from the server. no chevron indicates that no synchronization occurred. So I guess there was an error in the account setup, like a typo in your user name.
Solution choisie
It can't have been the user name as incoming email was visible so the correct Inbox was being retrieved so the correct user Maildir was found. But, as you say, it must have been some error in the original account setup. Thankfully, all is now good. Thanks again, Stephen