We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Etsi tuesta

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Lue lisää

Ketju on arkistoitu. Esitä kysymys, jos tarvitset apua.

I cannot open a firefox browser on my computer.

  • 2 vastausta
  • 1 henkilöllä on sama ongelma
  • 7 näyttöä
  • Viimeisin kirjoittaja cor-el

mavantol
mavantol
more options

Every time I try to open Mozilla Firefox, an error text box appears. It says, "Profile Missing: Your Firefox profile cannot be loaded. It may be missing or inaccessible." I tried reinstalling Firefox, but I do not know how to fix the problem.

Every time I try to open Mozilla Firefox, an error text box appears. It says, "Profile Missing: Your Firefox profile cannot be loaded. It may be missing or inaccessible." I tried reinstalling Firefox, but I do not know how to fix the problem.

Kaikki vastaukset (2)

mavantol
mavantol Kysymyksen kysyjä
more options

Here is a picture of the error message.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You need to locate the profiles.ini file or use the Profile Manager to create a new profile.

See:

This is usually caused by a problem with the profiles.ini file.

You can use one of these to make Firefox create a new default profile or reuse an existing profile:

  • Delete the profiles.ini file to force Firefox to create a new default profile
  • Use the Profile Manager to create a new profile
    If you still have an existing profile then click "Choose Folder" in the PM and select the location of a lost profile and recover this profile.

You should find the profiles.ini file in this hidden location:

  • Windows: %AppData%\Mozilla\Firefox\
    *C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\
  • Mac: ~/Library/Application Support/Firefox/
  • Linux: ~/.mozilla/firefox/

If clearing the profiles.ini file isn't working then also check the location of the cache files.

  • Windows: *C:\Users\<user>\AppData\Local\Mozilla\Firefox\Profiles\<profile>\
  • Mac: ~/Library/Caches/Firefox/Profiles/
  • Linux:~/.cache/mozilla/firefox/