We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

My Firefox profile cannot be loaded. It may be missing or inaccessible and I could not fix that even following the instructions

  • 1 baphendule
  • 3 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu cor-el

cambraia39
cambraia39
more options

When trying to open Firefox I get a message: Profile Missing. Your Firefox profile cannot be loaded. It may be missing or inaccessible. In the Application Support when I click in the Firefox logo it's open the same window: "Your Firefox profile cannot... and I can't go ahead. I do not have anything else of Firefox in this folder. Finder did not showed nothing either. I followed the instructions for "Missing Profile" but I could not go ahead because all the Firefox folders are missing. I access my e-mails opening hotmail through google.

When trying to open Firefox I get a message: Profile Missing. Your Firefox profile cannot be loaded. It may be missing or inaccessible. In the Application Support when I click in the Firefox logo it's open the same window: "Your Firefox profile cannot... and I can't go ahead. I do not have anything else of Firefox in this folder. Finder did not showed nothing either. I followed the instructions for "Missing Profile" but I could not go ahead because all the Firefox folders are missing. I access my e-mails opening hotmail through google.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You need to locate the profiles.ini file or use the Profile Manager to create a new profile.

See:

This can be caused by a problem with the profiles.ini file and the profile marked as Default=1 in this file is no longer present on the hard drive.

You can use one of these to make Firefox create a new default profile or reuse an existing profile:

  • Delete the profiles.ini file to force Firefox to create a new default profile
  • Use the Profile Manager to create a new profile
    If you still have an existing profile then click "Choose Folder" in the PM and select the location of a lost profile and recover this profile.

You should find the profiles.ini file in this hidden location:

  • Windows: %AppData%\Mozilla\Firefox\
    C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\
  • Mac: ~/Library/Application Support/Firefox/

If clearing the profiles.ini file isn't working then also check the location of the cache files.

  • Windows: C:\Users\<user>\AppData\Local\Mozilla\Firefox\Profiles\<profile>\
  • Mac: /Users/<user>/Library/Caches/Firefox/Profiles/<profile>/Cache