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Firefox won't connect to the internet after trying all the troubleshooting, reinstalling, checking my firewall, etc. Help!

  • 4 replies
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  • Last reply by lulu

lulu
lulu
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OK, I've got Firefox re-installed but it still can't connect to the internet. The original issue disabled my Norton antivirus and I'm currently using Windows defender. I've removed Mozilla from the allow list as suggested in the troubleshooting and then re-added it, but that didn't help, Any suggestions? I'm running a full virus scan now, it's been 2.5 hours now and still running. I can't figure out what is stopping FF from accessing internet and so far none of the suggestions have worked. I'm running windows 8. I'm trying to install the troubleshooting info but it keeps asking me what to open the xpi file with and I have no idea. dammit this is so annoying. Ok, got the troubleshooting info added manually. Hope that helps someone help me.

OK, I've got Firefox re-installed but it still can't connect to the internet. The original issue disabled my Norton antivirus and I'm currently using Windows defender. I've removed Mozilla from the allow list as suggested in the troubleshooting and then re-added it, but that didn't help, Any suggestions? I'm running a full virus scan now, it's been 2.5 hours now and still running. I can't figure out what is stopping FF from accessing internet and so far none of the suggestions have worked. I'm running windows 8. I'm trying to install the troubleshooting info but it keeps asking me what to open the xpi file with and I have no idea. dammit this is so annoying. Ok, got the troubleshooting info added manually. Hope that helps someone help me.

Modified by lulu

Chosen solution

Thanks, that didn't work either. I finally got it figured out with some help from a co worker. My norton antivirus was blocking the upgrade,even though the upgrade had disabled it. Weird, but once we updated and downloaded the new norton things worked fine. Thanks everyone for the suggestions.

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All Replies (4)

iamjayakumars
iamjayakumars
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Try this

lulu
lulu Question owner
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Thanks iamjayakumars, but I tried all those things too and still no luck. I'm about at the end of my rope. I'm pretty sure my antivirus/spyware is blocking FF somehow, I just can't figure out how.

iamjayakumars
iamjayakumars
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Try to Disable IPV6, Clear cookie, cache and temp files and give a try...

lulu
lulu Question owner
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Chosen Solution

Thanks, that didn't work either. I finally got it figured out with some help from a co worker. My norton antivirus was blocking the upgrade,even though the upgrade had disabled it. Weird, but once we updated and downloaded the new norton things worked fine. Thanks everyone for the suggestions.