We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

when closing get error report that won't let me close firefox

  • 1 reply
  • 9 have this problem
  • 4 views
  • Last reply by cor-el

more options

When click close X this error appears

Error occurred in extension:[Exception... "Component returned failure code: 0x8052000b (NS_ERROR_FILE_CORRUPTED) [nsINavBookmarksService.insertBookmark]" nsresult: "0x8052000b (NS_ERROR_FILE_CORRUPTED)" location: "JS frame :: chrome://bcts/content/bcts.js :: anonymous :: line 135" data: no]

When click close X this error appears Error occurred in extension:[Exception... "Component returned failure code: 0x8052000b (NS_ERROR_FILE_CORRUPTED) [nsINavBookmarksService.insertBookmark]" nsresult: "0x8052000b (NS_ERROR_FILE_CORRUPTED)" location: "JS frame :: chrome://bcts/content/bcts.js :: anonymous :: line 135" data: no]

All Replies (1)

more options

Such error message indicate a problem with an extension and 'bcts' can be used to identify the culprit.

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems