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All folders did not sync on new install

  • 1 reply
  • 1 has this problem
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  • Last reply by sfhowes

StevoRun
StevoRun
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Just installed Thunderbird and the sync did not get all my folders on my two email addresses. It did get some of the folders and I've confirmed they are in my host/web accounts. One account is a Shaw account and the other is a business account known as brian@charlesconsulting.ca. not sure how to force those folders to sync?

Just installed Thunderbird and the sync did not get all my folders on my two email addresses. It did get some of the folders and I've confirmed they are in my host/web accounts. One account is a Shaw account and the other is a business account known as brian@charlesconsulting.ca. not sure how to force those folders to sync?

Chosen solution

Right-click the account in the Folder Pane (pane with the accounts and folders), Subscribe, click Refresh, then see if you can Subscribe (check) the missing folders.

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sfhowes
sfhowes
  • Top 25 Contributor
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Chosen Solution

Right-click the account in the Folder Pane (pane with the accounts and folders), Subscribe, click Refresh, then see if you can Subscribe (check) the missing folders.