Q: Please tell me the exact process you used to insert a hyperlink into an email.

Q: In your copy of the sent email, what do you see ?

If it a blank space - hover mouse over the 'blank space' and see if you can see anything in the bottom Status bar. Q: Can you see the link details in the Status Bar?

Q: Is it possible you have set up hyperlinks to use white coloured font on a white background? check this out. 'Tool's > 'Option's > 'Display' > 'Formatting' tab click on 'Colours' button. Link colours: unvisited links are usually set to a mid blue colour. visited links are usually set to a purple colour. To change any colour: click on the coloured square to get a pop up of colour choice. click on all the OK's.

If you like, could you send me an email with a link, and I'll take a look at the source code to see what is or what is not included. email: mail at anje dot co dot uk

Please note I do not respond via my email address, all correspondence will be in this question.

Copy + paste (it looks like a plain text) or Copy + paste plus using "Insert -> Link) then it's looks like link, hypertext.

Yes, while hovering, I can see the details (actual link) in the bottom (Status Bar).

Also, I don't have any "Option" in "Tools".

I just sent You an email.

Thanks,

F.

Ok.... i've received your email and the links were blank as described but 'visible' if you hover over.

I have managed to correct this by editing the source code. I removed the section containing your signature and now all links show correctly. This is what is causing the problem - Your signature.

so I added it back and looked in the signature area and found some css code is effecting the result in the whole email. you have set the hyperlink to use a white font, which looks blank. I've altered all the instances of code relating to font colour from white to black and it resolved the issue.

I would suggest you recreate/modify your signature.

re :Also, I don't have any "Option" in "Tools".

'Menu bar' has 'Tools' > 'Options' 'Mail Toolbar' has 'Menu icon' > 'Options' > 'Options'

I'm presuming you do not have the 'Menu bar' enabled. To enable it: 'Menu icon' > 'Options' > select 'Menu Bar'.

but since asking you to check what colour you are using, I have received anemail which confirms the issue is in your signature html file.

Why are the links blank in the emails you are sending? Because you have specified that links are white in your signature html file.

css html coding inserted into emails will effect the email.

You need to make an alteration to your signature html file. Either do not specify any font colour for links or choose a colour that is black or blue.