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recipient can't see the email thread

  • 1 reply
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  • Last reply by sfhowes

yoder1984
yoder1984
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My recipients are complaining that they can't see the thread of an email conversation. Can someone make a suggestion?

My recipients are complaining that they can't see the thread of an email conversation. Can someone make a suggestion?

Chosen solution

Do you 'automatically quote the original message when replying' as set in Composition & Addressing, under Tools/Account Settings? Does the entire thread appear in the sent messages? If it does, it's possible the recipients have their email program set to collapse or omit quoted text.

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sfhowes
sfhowes
  • Top 10 Contributor
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Chosen Solution

Do you 'automatically quote the original message when replying' as set in Composition & Addressing, under Tools/Account Settings? Does the entire thread appear in the sent messages? If it does, it's possible the recipients have their email program set to collapse or omit quoted text.