• Solved

can't select text to copy it

i need to copy and paste text that's also a link, but firefox isn't letting me highlight it, I can do it in chrome, brave, & opera, it's not a mouse problem either, i… (read more)

i need to copy and paste text that's also a link, but firefox isn't letting me highlight it, I can do it in chrome, brave, & opera, it's not a mouse problem either, if I just right click on the page and select "highlight all" FF wont highlight it, is there a setting for this or a extension I can download? (in the picture the the rad text is also a link, I need to copy the number portion)

Asked by smotedown 1 week ago

Answered by jscher2000 - Support Volunteer 1 week ago

  • Solved

Firefox is changing white backgrounds to blue

Hello all, Ever since an update to Firefox from a few weeks ago, I have been having issues with white backgrounds displaying incorrectly in Firefox. I have attached two… (read more)

Hello all,

Ever since an update to Firefox from a few weeks ago, I have been having issues with white backgrounds displaying incorrectly in Firefox. I have attached two identical images from the NYT homepage: the first is a screenshot from Chrome and the second is the same exact image but taken from Firefox.

I have also attached another screenshot taken in Firefox from REI.com. You'll see that it's not necessarily just a white background that is causing the weird blue color. It also happens in products images being displayed incorrectly.

I figured this might be a Firefox website appearance setting, but I have played around with it and selected many different permutations and I haven't been able to solve this issue. I have also tried refreshing Firefox, using Firefox in Safemode, disabling all of my plugins/themes, etc. and nothing was fixed.

I am pretty sure this isn't a system wide issue or a monitor issue because these websites are being displayed 100% correct in Chrome and Edge. This is only an issue in Firefox.

Can someone advise?


Thanks,

DC

Asked by Daniel Daniels 1 week ago

Answered by jscher2000 - Support Volunteer 3 days ago

  • Solved

Can't download synced bookmarks to Firefox on a new Windows 11 computer

I got a new Windows 11 Dell XPS laptop computer and installed the latest Firefox (v133) on it. On my old computer, it was supposedly syncing/saving the bookmarks in the … (read more)

I got a new Windows 11 Dell XPS laptop computer and installed the latest Firefox (v133) on it. On my old computer, it was supposedly syncing/saving the bookmarks in the Mozilla cloud or somewhere. However when I try "Import" on the bookmarks panel, it only offers to import Microsoft Edge bookmarks. When I follow the help docs on this forum, it says to use the hamburger menu to go to bookmarks and then to "Manage Bookmarks" which took me a while to find since it's at the very far bottom of the Bookmarks window, not near the three menu items at the top. Anyway, it brings up a window with more bookmark items but they all seem to deal with my current computer and installation of Firefox, which has only a very few default bookmarks. I do not see anything related to bookmarks synced with the cloud. I am logged into Mozilla on the new computer. I do not have an HTML backup file available, since I thought that the bookmarks would be backed up to the cloud and I could always get them there. Two questions:

  1. 1: Is it possible to get my old bookmarks from the cloud?
  1. 2: Is the bookmarks have not been exported to an HTML file, is it somehow able to get them from someplace on the C drive of my old computer? I think it should be possible since the bookmarks must be saved somewhere otherwise, how would it know what the bookmarks are for someone who never exported them to an HTML file? My old computer won't boot due to a power surge but I am able to connect it's hard drive to my new computer and see files on it.

Thanks, Mark

Asked by Mark 4 days ago

Answered by Paul 4 days ago

  • Solved

How can I disable ligatures and still allow pages to use their own fonts?

I often save to PDF or mark text then transfer it into a document. Firefox renders many letter combinations as ligatures: ff, fi, ffi, fl, and more. I don't want ligat… (read more)

I often save to PDF or mark text then transfer it into a document. Firefox renders many letter combinations as ligatures: ff, fi, ffi, fl, and more. I don't want ligatures. The cures proposed have involved forbidding pages to use their own fonts. Is there another way?

Asked by RandomTroll 5 days ago

Answered by cor-el 4 days ago

  • Solved

There should be a way to disable - or limit the effect of - certain irrevocable shortcut key actions within Firefox.

Note: This is also an accessibility issue as those of us with limited or impaired motor control can be inordinately affected in a way that limits our use of Firefox or ma… (read more)

Note: This is also an accessibility issue as those of us with limited or impaired motor control can be inordinately affected in a way that limits our use of Firefox or makes it virtually impossible to use in any use-case more complex than browsing YouTube.

Issue: There are certain, pre-defined, keyboard shortcuts within Firefox whose action is both immediate and irrevocable. Those of us who have limited, or impaired, motor control are particularly susceptible to this, though I have heard anecdotal evidence that other - unimpaired - users suffer from this as well.

Example: There is a particular key combination that I periodically, (accidentally), hit while typing that immediately and irrevocably clears the dialog that I am entering text into - as I am doing here - with no possibility of recovery and no warning that a potentially disastrous action is about to take place.

My specific case, (that is, the most recent instance of my specific case), occurred last night while composing a reply to a topic within the Microsoft Flight Simulator forum addressing a particular, and popular, issue with the sim.

I spent a significant amount of time creating this message - setting paragraph formatting, creating tables, inserting images, carefully crafting the text and such like, that had taken me upwards of an hour to prepare.

While typing - I managed to inadvertently hit a magical "Nuke-and-Destroy" key combination that caused all my lengthy, careful, painstakingly crafted work to immediately vanish with no chance of recovery.

To this very day I still have no idea what combination of keys does this - and if I knew, I would try to suppress it at the keyboard/system level so that Firefox never sees it.

When I searched for a solution to this problem, I found the following article on this site: [https://support.mozilla.org/en-US/que.../1364260]

In essence, (though it was worded much more politely), the answer was that Mozilla knows about the issue of potentially undesirable "magic" key combinations, has no plans to address it, and if you don't like it it just vacuums being you.

Though this particular key combination might be useful in certain cases, (though I cannot imagine what use-case would benefit from accidentally destroying hours of work), the utterly irrevocable nature of the action - and the absolute lack of any warning whatsoever - makes this a classic case in the annals of horrid user interface design; to the point of being a functional bug even though it works as designed.

A more desirable action would be to:

  1. Allow it to be disabled entirely, along with the other potentially annoying/disastrous keyboard shortcuts.
  2. Provide a (default) action that warns the user that this action is both immediate and irrevocable and allowing the (default) option to abort the action. Extra credit: Allow the user to permanently disable the offending feature from the dialog.
  3. In the unlikely event that a particular user might wish to use this regularly and deliberately, allow the user to bypass the warnings and permanently enable the feature - with the caveat that it vacuums being them if they do something wrong - not unlike the disclaimer when accessing about:config.

I would suggest that this action, and the action of other "magic" keys/key-combinations within Firefox represents a significant burden to those of us who may already be struggling to use a keyboard. Perpetuating this class of issue, especially since it's a known issue and there's no desire whatsoever to accommodate those of us negatively affected by it, borders on both arrogance and ableism.

I would like to humbly place this request at the feet of whomever is responsible for this atrocious policy and earnestly request they reverse this unpleasant and destructive behavior.

Respectfully submitted: Jim Harris.

Added image: [a blank page representing the results of the magic "Nuke-and-Destory" key combination. :wink:]

Asked by jharris1993 4 days ago

Answered by Paul 4 days ago

  • Solved

Secure Connection Failed

When I try to read my webmail I get this: Secure Connection Failed An error occurred during a (https) connection to www.nebula.fi. Peer’s Certificate has been revoked. E… (read more)

When I try to read my webmail I get this:

Secure Connection Failed An error occurred during a (https) connection to www.nebula.fi. Peer’s Certificate has been revoked. Error code: SEC_ERROR_REVOKED_CERTIFICATE

The same address www.nebula.fi works fine in Edge browser, which claims: Connection is secure. This site has a valid certificate, issued by a trusted authority.

I would prefer using Firefox. Is it somehow possible?

-Tom

Asked by tom486 1 week ago

Answered by jscher2000 - Support Volunteer 1 week ago

  • Solved

Navigateur Firefox

Is there somebody to answer my questions please? For the first site, it is impossible to have the PDF document when clicking the button. For the second, when I click to t… (read more)

Is there somebody to answer my questions please? For the first site, it is impossible to have the PDF document when clicking the button. For the second, when I click to the "buy tickets" button, it doesn't work. What's wrong with the Firefox navigator????????????? Thank you.

Les sites suivants ne fonctionnent plus sur mon navigateur Firefox. Est-ce normal? Merci.

https://www.hydroquebec.com/residentiel/ Incapable de télécharger le PDF de ma facture

https://www.cineplex.com/fr/theatre/cinema-cineplex-odeon-beauport La fenêtre des billets que je veux acheter ne télécharge jamais

Asked by Andrée Rodrigue 1 month ago

Answered by Andrée Rodrigue 4 days ago

  • Solved

sessionstore file

Hi Was told to ask new question off of this tread. https://support.mozilla.org/en-US/questions/1314940#question-reply I have similar issue. Have file that has all the ta… (read more)

Hi Was told to ask new question off of this tread. https://support.mozilla.org/en-US/questions/1314940#question-reply

I have similar issue. Have file that has all the tab history, but can't get Firefox to recognize or use it. The scrounger pulls up everything so the file is good it seems.

Why can't, or how do we get Firefox to use it?

Thank you

Asked by cleejoy 5 months ago

Answered by cleejoy 4 days ago

  • Solved

Yahoo, I try to acess mail or yahoo and get this "https://guce.yahoo.com/consent?brandType"

I tried to log on this morning to my mail and get this link" https://guce.yahoo.com/consent?brandType" with a pop up page "oops something went wrong" all searches I have… (read more)

I tried to log on this morning to my mail and get this link" https://guce.yahoo.com/consent?brandType" with a pop up page "oops something went wrong"

all searches I have done to try and resolve seem to be 2019 or older with the 2024 being locked.

I type in yahoo.com, do a search yahoo, they all come up the same message. anything yahoo related I cannot load. and get this same message.

I run malware byte and Ccleaner neither solved this issue

I use Microsoft edge and have no issues.

thank you

Asked by loveless3 4 days ago

Answered by jscher2000 - Support Volunteer 4 days ago