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Trying to download a FIrefox and when I click on run it asks what program I want to use to open with so I cant finish install

  • 4 replies
  • 2 have this problem
  • 1 view
  • Last reply by lulu

lulu
lulu
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I've been using FF for years and lately have been having issues with internet access. Worked through the troubleshooting suggestions and got it working, but last night FF couldn't connect to internet after something updated and my Norton anti virus was gone too and I couldn't fix it. The last resort was to delete my ff and download new, so I did. When I clicked on run I got a pop up asking what program I wanted to open it with and of course nothing worked. By then it was 1:30 am so I quit. Today I'm having the same issue and I'm at the end of my rope trying to figure out what to do. I'm so disgusted and can't stand it.

I've been using FF for years and lately have been having issues with internet access. Worked through the troubleshooting suggestions and got it working, but last night FF couldn't connect to internet after something updated and my Norton anti virus was gone too and I couldn't fix it. The last resort was to delete my ff and download new, so I did. When I clicked on run I got a pop up asking what program I wanted to open it with and of course nothing worked. By then it was 1:30 am so I quit. Today I'm having the same issue and I'm at the end of my rope trying to figure out what to do. I'm so disgusted and can't stand it.

All Replies (4)

Gingerbread Man
Gingerbread Man
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  1. Go to the following page and scroll down to the language you're interested in.
  2. Next to that language, right-click the arrow icon for Windows, choose Save Target As and save the file somewhere handy, like the desktop.
  3. Run the installer you downloaded.
lulu
lulu Question owner
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Thanks for replying. I've gotten the installer saved to my desktop but when I double click to run it, about half way through the extraction a pop up comes up saying my download has been interrupted and to click OK to continue. Of course when I do that everything closes including the extraction. I'm so frustrated

lulu
lulu Question owner
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Finally got it working GIngerbread man. Thanks for the reply!!

lulu
lulu Question owner
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OK, I've got Firefox installed but it still can't connect to the internet. The original issue disabled my Norton antivirus and I'm currently using Windows8 defender. I've removed Mozilla from the allow list as suggested in the troubleshooting and then re-added it, but that didn't help, Any suggestions?