Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

New windows minimise while I'm using it

  • 3 uphendule
  • 2 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu Gimlee

Gimlee
Gimlee
more options

Every time I open a new firefox window (ctrl-N or right click -> Open in New Window), I start using the new browser window, scrolling etc, and about 3 seconds after using the the window minimises and I'm looking at whatever was underneath (usually my original browser window).

Every time I open a new firefox window (ctrl-N or right click -> Open in New Window), I start using the new browser window, scrolling etc, and about 3 seconds after using the the window minimises and I'm looking at whatever was underneath (usually my original browser window).

Isisombululo esikhethiwe

This can be caused by a bug in the Flash Player plugin's Protected Mode. More information and known workarounds are in this thread: Opening New Windows and Shockwave Flash.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (3)

Andrew
Andrew
  • Moderator
more options

Hello,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac you can open Firefox 4.0+ in Safe Mode by holding the option key while starting Firefox.
  • On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

FirefoxSafeMode

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

Isisombululo Esikhethiwe

This can be caused by a bug in the Flash Player plugin's Protected Mode. More information and known workarounds are in this thread: Opening New Windows and Shockwave Flash.

Gimlee
Gimlee Umnikazi wombuzo
more options

Thanks I've diabled protected mode and it seems to be working! Let's hope it stays working :D

Okulungisiwe ngu Gimlee