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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Why do my web AOL composed emails font and size randomly and repeatedly change when sent using Firefox version 17.0.1?

  • 4 uphendule
  • 2 zinale nkinga
  • 5 views
  • Igcine ukuphendulwa ngu iamjayakumars

texasrangers
texasrangers
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I use web AOL for my emails and recently started using the Firefox browser. When I compose an AOL email message, my selected font and size look fine. When I send the email, however, the recipients copy has numerous random font styles and sizes throughout the text of the same message. In addition, when I go back and review my "sent copy" of the same message, the same random changes to the font and size are also in my "sent copy." This never happened when I used Internet Explorer and I don't understand why this continually is happening with Firefox. Any help would be greatly appreciated on how to remedy because I like using Firefox versus IE. Thanks in advance.

I use web AOL for my emails and recently started using the Firefox browser. When I compose an AOL email message, my selected font and size look fine. When I send the email, however, the recipients copy has numerous random font styles and sizes throughout the text of the same message. In addition, when I go back and review my "sent copy" of the same message, the same random changes to the font and size are also in my "sent copy." This never happened when I used Internet Explorer and I don't understand why this continually is happening with Firefox. Any help would be greatly appreciated on how to remedy because I like using Firefox versus IE. Thanks in advance.

All Replies (4)

iamjayakumars
iamjayakumars
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The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Are you zooming that page?

Reset the page zoom on pages that cause problems.

  • View > Zoom > Reset (Ctrl+0 (zero); Cmd+0 on Mac)

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.
texasrangers
texasrangers Umnikazi wombuzo
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Thank you for replying to my question and I have one question before trying your suggestion. Will resetting my Firefox browser lose all my bookmarked favorites?

iamjayakumars
iamjayakumars
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https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems