Firefox crashes
We are using Google Web Toolkit interface base application while using application we are facing crash several times. I have downgrade the Firefox from ver.8.0 to 6.0 as in ver. 8.0 crashes were occurring very frequently (Every 10 Min. it use to crash with ver. 8.0 but now in ver. 6.0. it crashes twice to thrice a day) To resolve the problem I have followed several troubleshooting steps provided on Firefox Help as follows on different Pc. But the problem is still occurring. 1. Started browser in to safe mode.
In the safe mode crashing frequency was low but it use to occur at least once in every one to two days.
2. Disabled “Use hardware acceleration when available”. Users have default themes from Firefox. 3. Manually removed all plugins. 4. Updated windows and display driver. 5. Uninstalled IPV6
Note: You can check the below crash details for one of the user
AdapterDeviceID: 2e12
AdapterVendorID: 8086
Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:6.0
AvailableVirtualMemory: 84029440
BuildID: 20110811165603
CrashTime: 1325065629
EMCheckCompatibility: true
Email:
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1324192035
Notes: AdapterVendorID: 8086, AdapterDeviceID: 2e12, AdapterDriverVersion: 8.15.10.1855
ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 260442 StartupTime: 1325046818 SystemMemoryUsePercentage: 93 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 2147352576 URL: https://rw.dasmaninstitute.org:8443/ReportWriter/images/pdfs/note-17067.pdf Vendor: Mozilla Version: 6.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IP] : 2 : 3 :
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
RSVP TCPv6 Service Provider : 2 : 1 :
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP UDPv6 Service Provider : 2 : 2 :
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{C213E021-0CEC-491F-BC4A-EF1597980EFC}] SEQPACKET 0 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{C213E021-0CEC-491F-BC4A-EF1597980EFC}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{91492C18-FCB3-4C23-8DE0-783C494BFDFF}] SEQPACKET 5 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{91492C18-FCB3-4C23-8DE0-783C494BFDFF}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{C213E021-0CEC-491F-BC4A-EF1597980EFC}] SEQPACKET 1 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{C213E021-0CEC-491F-BC4A-EF1597980EFC}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{2FA84AB4-45D1-4F67-B200-B88F10488BEB}] SEQPACKET 4 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{2FA84AB4-45D1-4F67-B200-B88F10488BEB}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{1560E7C8-DA86-4CC4-A57D-B60F0985B5A5}] SEQPACKET 3 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{1560E7C8-DA86-4CC4-A57D-B60F0985B5A5}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
This report also contains technical information about the state of the application when it crashed
All Replies (1)
run a clean installation of Firefox 9 and check