Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

I can not update Firefox automatically or manually.

nfmangelson
nfmangelson
more options

I receive an automatic notice for an update. When I select "Update Firefox" a new window appears with a barber pole like stripe across the top and "Connecting to update server" on the bottom. The window never changes from this and there is no update. I can not get manual updates because the windows are not the same as in the instructions and there is no way to select for the update.

I receive an automatic notice for an update. When I select "Update Firefox" a new window appears with a barber pole like stripe across the top and "Connecting to update server" on the bottom. The window never changes from this and there is no update. I can not get manual updates because the windows are not the same as in the instructions and there is no way to select for the update.

All Replies (2)

Svetlana
Svetlana
more options

Duplicate of https://support.mozilla.com/en-US/questions/835741

Author, you can edit your original post if you want to add more details.

Please continue there --Thank you.

David McRitchie
David McRitchie
more options

You are using Mac OS X 10.5. Firefox 4.0 requires an Intel chip, do you have an Intel chip on your Mac.

If you do: If you were getting permission errors on a Mac, download the latest Firefox version, then uninstall and reinstall Firefox. Do not remove your profile directories and files as they contain your settings, bookmarks, history, extensions, passwords, and cookies.

If you don't: Return to 3.6.17 -- http://www.mozilla.com/en-US/firefox/all-older.html