Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

I can't download update to 3.6.15, it just shows it "streaming", also when I try to upgrade to 4.0 it tells me that I am not authorized to continue.

more options

Please refer to question, regarding update of 3.6.15 and upgrading to 4.0.

Please refer to question, regarding update of 3.6.15 and upgrading to 4.0.

Isisombululo esikhethiwe

If you get an error message that you do not have sufficient permissions or have other problems with updating to update then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the DMG file to the desktop.

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (2)

more options

Isisombululo Esikhethiwe

If you get an error message that you do not have sufficient permissions or have other problems with updating to update then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the DMG file to the desktop.

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.

more options

''This reply is regarding question: updating 3.6.15 and upgrading to 4.0, Cor-el, you were right on the money! It worked perfectly the first time! Thank you so much!''