Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

The Confirm You Are Not A Robot page doesn't work

njensen
njensen
more options

Been trying to install Sync on my desktop. All is fine until the screen where I need to confirm I am not a robot. The space where the letters to type in should show and the place to type them is completely blank, all white. How can that be fixed?

Been trying to install Sync on my desktop. All is fine until the screen where I need to confirm I am not a robot. The space where the letters to type in should show and the place to type them is completely blank, all white. How can that be fixed?

All Replies (2)

telliott@mozilla.com
telliott@mozilla.com
more options

Do you have NoScript installed? Odds are that another addon is interfering with getting the captcha data. Turning off those addons briefly should allow you to get the captcha and complete the registration

njensen
njensen Umnikazi wombuzo
more options

Thanks, telliot. Turning off NoScript enabled the captcha to show. It would be better, IMO, for the captcha window to allow access to NoScript options from a right-click context menu, as other browser windows do. That was the FIRST thing I tried. I have a slew of extensions and have never had a conflict with NoScript before.