Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox Sync doesn't recognize my version of Firefox, won't install

  • 3 uphendule
  • 12 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu diviesti

more options

Whenever I try to install Firefox Sync, it tells me "You are currently using Firefox 3.0.13," won't install, and suggests that I upgrade. However, I'm using Firefox 3.6.10, so I don't know how to resolve this. (Yes I tried downloading and installing the upgrade... this is still the result.) Any ideas?

Whenever I try to install Firefox Sync, it tells me "You are currently using Firefox 3.0.13," won't install, and suggests that I upgrade. However, I'm using Firefox 3.6.10, so I don't know how to resolve this. (Yes I tried downloading and installing the upgrade... this is still the result.) Any ideas?

Isisombululo esikhethiwe

All Replies (3)

more options

Isisombululo Esikhethiwe

Your UserAgent is probably messed up by something you installed.
https://support.mozilla.com/en-US/kb/Websites+or+add-ons+incorrectly+report+incompatible+browser

more options

That worked -- thanks! (I swear I tried to search for a solution before posting, but I didn't find anything...)

Okulungisiwe ngu crazedartist

more options

Awesome suggestiont. Your solution worked perfectly and it was a breeze. Thanks!!