We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Have version 3.6.8 getting message that I can't update because I don't have permission, why?

  • 1 baphendule
  • 5 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu cor-el

more options

Installed Firefox on my MAC thirty days ago for first time. message popping up that says i don't have permission to install an update (that i did not ask to install).

Installed Firefox on my MAC thirty days ago for first time. message popping up that says i don't have permission to install an update (that i did not ask to install).

All Replies (1)

more options

Download a new copy of the Firefox program: http://www.mozilla.com/firefox/all.html

Trash the current Firefox application to do a clean reinstall.

Install the new version that you have downloaded.

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.