Authentication failure after gmail password change
Today I changed the password on one of my gmail accounts. I edited the password in Settings in 3 places: imap, smpt and oauth. Next time I started Thunderbird I got a gmail authentication pop-up. Se first screenshot. The email address was shown correctly. When I clicked Next, I got the failure message. See second screenshot. I rebooted and tried many times with same result.
I have several other gmail accounts on this same Thunderbird client and they continue to work correctly. I know my password is correct because I can access this email account both directly on gmail and also on another computer where I set up Thunderbird just to test for this problem.
Any idea what is going on and how to fix it?
Isisombululo esikhethiwe
These step usually work:
- be sure that cookies are accepted at settings>privacy&security
- at email setup, enter name and email address and nothing more. Thunderbird will find server settings . Do NOT enter password.
All Replies (5)
Additional info: I deleted the email account from Thunderbird and tried to re-install it. Same errors. Won't install. Anyone?
Isisombululo Esikhethiwe
These step usually work:
- be sure that cookies are accepted at settings>privacy&security
- at email setup, enter name and email address and nothing more. Thunderbird will find server settings . Do NOT enter password.
Thank you David. Much appreciated. Wow. Apparently it was the password. Very odd. The "add an email account" screen has the password field but apparently does not work if you actually fill it in. It needs to be left blank and then it goes through the Google authentication process with a code sent to my phone. Seems to me like a very poor design.
I'm glad it worked. The logic, as I understand it, is that gmail tries to activate the account, but the normal password is rejected. By not entering password, gmail knows that the app password is needed. I have been advising users for years to omit password, yet they still do it. This is a google thing, not thunderbird.
Well, right. It's very counter-intuitive. To be polite. When presented with a screen that has several fields to be filled in, most normal people will fill them. Thanks again.
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