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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

WidevineCDM crashes on netflix and other streaming sites

  • 4 uphendule
  • 0 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu Jarrot

Jarrot
Jarrot
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Hello,

Seems this WidevineCdm keeps crashing all the time for me when trying to view Netflix or other streaming sites, guessing it has something to do with DRM?

Crash ID: 48af8e1f-52bb-4129-8cbc-4dba80240321 protector64.dll | <unknown in ntdll.pdb>

Not so savvy with this so any help finding the cause is greatly appreciated.

Best regards

Hello, Seems this WidevineCdm keeps crashing all the time for me when trying to view Netflix or other streaming sites, guessing it has something to do with DRM? Crash ID: 48af8e1f-52bb-4129-8cbc-4dba80240321 protector64.dll | <unknown in ntdll.pdb> Not so savvy with this so any help finding the cause is greatly appreciated. Best regards

All Replies (4)

TyDraniu
TyDraniu
  • Top 25 Contributor
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It looks like Cisco Secure Endpoint is crashing Widevine.

Jarrot
Jarrot Umnikazi wombuzo
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Thank you for looking at this, so I tried uninstalling Cisco Secure Endpoint and rebooting windows.

But I still experience the same issue.

Crash ID: df1e2ad2-8a8f-4e4f-8aa5-c2d390240321

Any more ideas? Greatly appreciated!

Best regards

TyDraniu
TyDraniu
  • Top 25 Contributor
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Hmmm, it's still the same DLL impacts Widevine and "Cisco Secure Endpoint" is still mentioned as an antivirus in your last report.

Jarrot
Jarrot Umnikazi wombuzo
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Hmm, yeah that is strange. I will look to see if I can find out what this is due to. I know we have some device management software through work. Might be coming through that when I added my work account to Windows 11.

Thanks a lot, I can hopefully solve it with this info!

Best regards,