We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Emails to Trash instead of Inbox

rch17
rch17
more options

My son's email address has been in my Address Book for years with no problems. Recently his emails have been going to Trash. His are the only ones going to Trash. How do I correct the problem?

My son's email address has been in my Address Book for years with no problems. Recently his emails have been going to Trash. His are the only ones going to Trash. How do I correct the problem?

All Replies (1)

Googlethunderbird
Googlethunderbird
  • Top 25 Contributor
more options

Hello there We have read the message We try to help.


Locate the settings program and look at your security filter settings to see if any have been entered.

Make sure you set it to blank.

That this is not entered as automatic deletion from email.




Greetings Firefox volunteer