Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Tbird putting good messages in junk folder

  • 6 uphendule
  • 1 inale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu ellencleary

ellencleary
ellencleary
more options

For some reason, this new version of Thunderbird (I think it is the one before 102.7.1) is placing emails in my junk folder, including messages I have not marked as junk. Before all the junk messages would stay in my inbox but they would be marked as junk. That is what I prefer. Now messages that are legit are somehow being put in my junk folder. Please please please help me to get Thunderbird to stop doing this.

For some reason, this new version of Thunderbird (I think it is the one before 102.7.1) is placing emails in my junk folder, including messages I have not marked as junk. Before all the junk messages would stay in my inbox but they would be marked as junk. That is what I prefer. Now messages that are legit are somehow being put in my junk folder. Please please please help me to get Thunderbird to stop doing this.

All Replies (6)

david
david
  • Top 10 Contributor
more options

Suggestion: Check your account online. There is possibility that your email host is doing this if there is a resident spam checker running.

ellencleary
ellencleary Umnikazi wombuzo
more options

Thank you for your suggestion. Nothing whatsoever has changed with my server. I download directly to my personal laptop and have no spam filter.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Is your account IMAP or POP?

ellencleary
ellencleary Umnikazi wombuzo
more options

I have a POP account.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

So the next step is what anti virus product do you have installed.

ellencleary
ellencleary Umnikazi wombuzo
more options

Malware bytes and possibly Windows antivirus