Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Incorrect account information

  • 2 uphendule
  • 1 inale nkinga
  • 4 views
  • Igcine ukuphendulwa ngu prothalus

prothalus
prothalus
more options

Hi Whenever I click on my account, a dropdown appears with various bits of information. One of those shows information from my linked devices. I have an iPhone SE and a Macbook Air. However, the title for my iPhone SE reads "Firefox on Pete's iPhone 6". Elsewhere, for example in my account, it reads "Firefox on Pete's iPhone SE - which of course is correct. So, I'm just wondering why the dropdown is showing an iPhone that I cleared and sold years ago - unless, of course, you are getting mixed up between the two. I have attached two screenshots to help with this issue. Remember that there did used to be an iPhone 6 SE. But there is also a newer iPhone SE. The two are very different beasts.

Hi Whenever I click on my account, a dropdown appears with various bits of information. One of those shows information from my linked devices. I have an iPhone SE and a Macbook Air. However, the title for my iPhone SE reads "Firefox on Pete's iPhone 6". Elsewhere, for example in my account, it reads "Firefox on Pete's iPhone SE - which of course is correct. So, I'm just wondering why the dropdown is showing an iPhone that I cleared and sold years ago - unless, of course, you are getting mixed up between the two. I have attached two screenshots to help with this issue. Remember that there did used to be an iPhone 6 SE. But there is also a newer iPhone SE. The two are very different beasts.
Ama-screenshot ananyekiwe

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can disconnect that old device via the https://accounts.firefox.com/settings page to see if that updates the list. You will have to reconnect, so make sure you know the correct password.

prothalus
prothalus Umnikazi wombuzo
more options

As you can see from the screenshots and associated text, I have already visited that page and the old device does not show on the list.