Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

When calendars came in, TB lost the connection to my profiles.

  • 5 uphendule
  • 2 zinale nkinga
  • 3 views
  • Igcine ukuphendulwa ngu Matt

more options

A program caused my computer to crash. When it was rebooted, everything looked normal. I went to open TB (I have several profiles and TB is setup to display my choices) to select my profile and TB crashed the computer. This time, after rebooting, it came up and asked to set up a new account. The version is 52.1.1 and the build number is 20170509142926. tI indicated that a calendar was now available and I don't remember seeing that previously. What do I need to do to reconnect to my existing profiles (located in the roaming folder)?

A program caused my computer to crash. When it was rebooted, everything looked normal. I went to open TB (I have several profiles and TB is setup to display my choices) to select my profile and TB crashed the computer. This time, after rebooting, it came up and asked to set up a new account. The version is 52.1.1 and the build number is 20170509142926. tI indicated that a calendar was now available and I don't remember seeing that previously. What do I need to do to reconnect to my existing profiles (located in the roaming folder)?

All Replies (5)

more options
more options

I have done that but the only profile that shows up is the new one that was created. I had modified the profile.ini file to add in the other profiles. I looked at what was in the file and added in the rest of the path to the profile. With that change it seems that I have my old information back along with the e-mails that had come in since the crash. Do you know when the calendar link was added to TB? The first time that I had seen that info was after TB crashed and couldn't find the old profiles.

more options

The calendar is the add-on lightning that is shipped with Thunderbird. The shipping started some years ago. About two or three major releases ago.

more options

Thanks for the response Matt. I wonder why it had not shown up as an obvious element prior to TB crashing and forgetting its previous life?

more options

When you install Thunderbird now, it tells you about the calendar, offers you a paid account with some mail provider that I forget and offers to add your existing accounts. It also checks (or did until they were disabled to stop crashes) if Eudora or Outlook were installed and offer4s to import from them if they were. A check for the default mail client and an offer to make Thunderbird the default is also part of that process.

This is what I have seen called the "first run". Once this is done you don't get told anything about any of those things as they should be finalized in that first startup. This a done by setting a hidden preference in the config file (there a lots of preferences there you will never see outside the config editor)

When Thunderbird looses the plot (it's profile) one of the things that is no longer available are all your preferences as they are stored in the profile, so you go back to a "first run" scenario.