Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Won't download email at start-up of Thunderbird as of 10:00 last night..

  • 1 baphendule
  • 2 zinale nkinga
  • 10 views
  • Igcine ukuphendulwa ngu Matt

more options

Email doesn't automatically download from the mail server. I can send emails fine but cannot download from the server and I believe there was a recent update to Thunderbird. Thank you.

Email doesn't automatically download from the mail server. I can send emails fine but cannot download from the server and I believe there was a recent update to Thunderbird. Thank you.

All Replies (1)

more options

In order for us to better investigate this issue you need to add a little more non-personal information.

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • Do you use anti-virus and firewall software? What is the version?
  • Who is the email provider?
  • Who is the internet provider?
  • What is the exact error message?
  • What steps did you take right before this happened?

Please post back with this information and any other questions you might have.