Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Header overflow error

  • 5 uphendule
  • 1 inale nkinga
  • 2 views
  • Igcine ukuphendulwa ngu FredMcD

more options

When I try to load a webpage that is part of a secure message group, I am getting a "Header overflow" error and the message does not open. I can go to the main website fine and open all content except the message boards. I had been using FireFox on Win XP when the problem first started. Initially Win 10 on a different computer worked, but now I am getting the same error message. If I use IE the messages open fine.

When I try to load a webpage that is part of a secure message group, I am getting a "Header overflow" error and the message does not open. I can go to the main website fine and open all content except the message boards. I had been using FireFox on Win XP when the problem first started. Initially Win 10 on a different computer worked, but now I am getting the same error message. If I use IE the messages open fine.

All Replies (5)

more options

Separate Issue; Your System Details shows;

Extensions

Pocket 1.0.4 (firefox@getpocket.com) Pocket 3.0.6.1-signed (isreaditlater@ideashower.com)
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.


Please provide a public link that we can check out.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

more options

Running in Safe Mode does not correct the error.

I do not know how to provide a public link, but I will if you can provide details.

more options

What is the link you are using? Is a password required? Do Not give anyone your user/password.

more options

Yes, It is a password protected site. I can access the main site, and all linked content on the site, except the community message boards. When I try to go to the message boards, I get the "Header overflow" error and the message does not open. Since IE 11 works fine, I wonder if is coding that is incompatible with FireFox? Is that a posibility?

more options

Please provide a link to the site, and how to get to the message boards.

I've called for more help.