firefox crashes on startup
today when i first tried to open my firefox i had a problem where it would freeze up and couldn't do anything and after this it would happen non stop as soon as i started my firefox. some of the things i did was close all the processes of firefox and when that didn't work i restarted my computer. when firefox asked to start in safe mode i tried to do it but it would freeze up as soon as i clicked on anything. i tried using ccleaner to delete all download and cache history but unfortunately that didn't work. i also uninstalled firefox and deleted the folder it was in and reinstalled the newest version and the issue still persisted.
All Replies (4)
1456555364 this is the number on the last crash report
Okulungisiwe ngu erden99
Hi, just a wild guess, do you have Websense Endpoint on your system? If so, perhaps you could if possible try disabling it.
If not, please follow the steps below to provide us crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
hey, please try updating to the latest beta version of firefox 45 which contains a fix for an issue that is very similar to the symptoms you've described: www.mozilla.org/beta
i couldn't get to the firefox to even open the crash reports page but as soon as i updated to the beta everything seems to work fine now ty