Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Cannot open Mozilla and my emails

  • 6 uphendule
  • 1 inale nkinga
  • 2 views
  • Igcine ukuphendulwa ngu Wayne Mery

martipogue
martipogue
more options

I cannot open Mozilla Thunderbird from Start Menu or Desk Top Icon. I also cannot get to program un control panel. Therefore I cannot open any user emails.

I cannot open Mozilla Thunderbird from Start Menu or Desk Top Icon. I also cannot get to program un control panel. Therefore I cannot open any user emails.

All Replies (6)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

go to getthunderbird.com and reinstall the program

martipogue
martipogue Umnikazi wombuzo
more options

I have emails that I do not want to lose. Will they be there if I reinstall?

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

I am suggesting you reinstall the program, not delete you mails.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

martipogue said

I have emails that I do not want to lose. Will they be there if I reinstall?

yes.

Install replaces the Thunderbird program directory. But Thunderbird data is stored separate, in a different directory, from the Thunderbird program

martipogue
martipogue Umnikazi wombuzo
more options

I cannot install download because I cannot close old one. Any suggestions?

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Kill in Windows task manager. Or reboot PC