My firefox crashes sometimes at youtube if I...
Hello I've been having this wierd problem sometimes and it's really annoying. I will try to describe it: -I go into youtube; -I choose a video: -It won't crash if i see the video, but if i scroll down to comments sometimes it crashes Mozilla.(not 100%) -It gets stuck on the loading coments and it freezes the browser leaving my only option to close it (saying it stopped working) and open it again).
The windows message error says it was AppHangXProcB1. Can someone helpe me out?
Also this happens in safe mode too.
All Replies (12)
We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
- Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
- Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.
Note: If a recent Report ID does not start with bp- click on it to submit the report.
(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)
Thank you for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
bp-b1bf3c7a-6379-46e9-97f4-a70632150316 16/03/2015 02:52 bp-5903af7c-2dba-4c4b-99ce-0a9102150316 13/03/2015 06:25 bp-8b157b4d-0aa1-41da-8255-bfa302150304 04/03/2015 17:05 bp-21a21259-5eff-4f03-b073-a5cd12150316 27/02/2015 08:54 bp-cdc2b2ad-4698-4c10-958d-20b042150227 27/02/2015 08:05
still having this isssue :(
Okulungisiwe ngu mirandakun
Anyone please help?
We do now live here.
Hi,
The people who answer questions here, for the most part, are other Firefox users volunteering their time (like me), not Mozilla employees or Firefox developers.
If you want to leave feedback for Firefox developers, you can go to the Firefox Help menu and select Submit Feedback... or use this link. Your feedback gets collected at http://input.mozilla.org/, where a team of people read it and gather data about the most common issues.
The crash report flagged these programs;
Process Type plugin Shockwave Flash Version:17.0.0.134
Signature hang
Another says;
Signature nsXBLService
If you have problems with current Shockwave Flash plugin versions then check this:
- see if there are updates for your graphics drive drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
- disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
https://forums.adobe.com/message/4468493#TemporaryWorkaround
- disable hardware acceleration in the Flash plugin
https://forums.adobe.com/thread/891337 See also:
hey thanks i will give it a try then i will comeback telling if it fixed :)
tried them and still have the same issue.
Here's the reports that happened right now:
bp-726302d1-e333-457b-aed5-6ecd52150318 18/03/2015 01:55 bp-a1ea4f91-f82c-44b1-b628-891d82150318 18/03/2015 01:48
One crash report flagged these programs;
Signature hang
Process Type plugin Shockwave Flash Version:17.0.0.134
Another says;
mswsock.dll = Microsoft
winmm.dll = Windows Multimedia
nvumdshim.dll = NVIDIA Corp
igd10iumd32.dll = D3D
Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
See if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
Download the full installer for the NVIDIA programs and use them.
I've been having the exact same problem the last 2 weeks, more or less. Firefox crashes when on youtube when I start to scroll or even when I try to go to another tab. It doesn't seem to be the plugin that crashes because when that crashes it usually doesn't crash the whole browser, when it's only the plugin that crashes you get the message "shockwave flash has stopped working" or something like that, and if you click on the stop plugin button, it just greys out the video frame; I've had this type of crash too, yesterday, but not on the youtube site, it was on another site, in a page with several youtube videos embedded, maybe the two things are related, I don't know, but this type of crash only happened yesterday, and I dont' even recall the last time it had happened. The other type of crash, as I said, crashes the whole browser, but I also noticed that it doesn't save a crash report; today it happened several times, but the last crash report is the one from yesterday, from the plugin crash I was talking about! Also, I tried with internet explorer, and all seems to work fine, no crash when I scroll or view videos on youtube; also yesterday, when the plugin was crashing repeatedly, I went in IE and tried with that, and all was working fine. To sum up, Firefox crashes when scrolling down pages on youtube, not always, but a lot, sometimes when switching to another tab from youtube, yesterday the plugin crashed repeatedly in a page with embedded youtube videos, no crash report for the first type of crash, IE work fine in both cases. Finally, hardware acceleration in the plugin is disabled, I tried having protected mode in the Flash plugin both disabled and enabled, and no update for my graphic card is available.
Here are some crash reports: bp-6b4c46ed-2f56-4444-97ab-3f0962150321 bp-1ae616b1-a70c-4406-b40f-e94822150321 bp-47d1ca1d-8e27-4cac-b7cc-50bf32150321 bp-1bef437a-5075-448e-9620-c88622150321 bp-4fbdba33-f847-4b22-8983-765122150321 bp-37f62c1a-bd76-425e-a43b-2dc8e2150306
and here is the windows crash report when the whole browser crashes:
Description:
A problem caused this program to stop interacting with Windows.
Problem signature:
Problem Event Name: AppHangXProcB1 Application Name: firefox.exe Application Version: 36.0.1.5542 Application Timestamp: 54f8437a Hang Signature: e5f0 Hang Type: 134217760 Waiting on Application Name: FlashPlayerPlugin_16_0_0_305.exe Waiting on Application Version: 16.0.0.305 OS Version: 6.3.9600.2.0.0.768.101 Locale ID: 2057 Additional Hang Signature 1: e5f09e41f6195b22923bbdbdf7136114 Additional Hang Signature 2: b3f6 Additional Hang Signature 3: b3f6d66c873393c06de5fca14a41a5d5 Additional Hang Signature 4: e5f0 Additional Hang Signature 5: e5f09e41f6195b22923bbdbdf7136114 Additional Hang Signature 6: b3f6 Additional Hang Signature 7: b3f6d66c873393c06de5fca14a41a5d5
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=280262
If the online privacy statement is not available, please read our privacy statement offline:
C:\WINDOWS\system32\en-GB\erofflps.txt
Problem signature:
Problem Event Name: APPCRASH Application Name: plugin-container.exe Application Version: 36.0.1.5542 Application Timestamp: 54f851c0 Fault Module Name: mozalloc.dll Fault Module Version: 36.0.1.5542 Fault Module Timestamp: 54f8437e Exception Code: 80000003 Exception Offset: 00001e02 OS Version: 6.3.9600.2.0.0.768.101 Locale ID: 2057 Additional Information 1: 5861 Additional Information 2: 5861822e1919d7c014bbb064c64908b2 Additional Information 3: a10f Additional Information 4: a10ff7d2bb2516fdc753f9c34fc3b069
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=280262
If the online privacy statement is not available, please read our privacy statement offline:
C:\WINDOWS\system32\en-GB\erofflps.txt
Problem signature:
Problem Event Name: APPCRASH Application Name: plugin-container.exe Application Version: 36.0.1.5542 Application Timestamp: 54f851c0 Fault Module Name: mozalloc.dll Fault Module Version: 36.0.1.5542 Fault Module Timestamp: 54f8437e Exception Code: 80000003 Exception Offset: 00001e02 OS Version: 6.3.9600.2.0.0.768.101 Locale ID: 2057 Additional Information 1: 5861 Additional Information 2: 5861822e1919d7c014bbb064c64908b2 Additional Information 3: a10f Additional Information 4: a10ff7d2bb2516fdc753f9c34fc3b069
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=280262
If the online privacy statement is not available, please read our privacy statement offline:
C:\WINDOWS\system32\en-GB\erofflps.txt
Okulungisiwe ngu virelai
virelai The crash report flagged these programs;
Process Type plugin Shockwave Flash Version:17.0.0.134
Signature hang
tiptsf.dll = Microsoft Tablet PC Component
rpcrt4.dll = Windows; Remote Procedure Call Runtime
combase.dll = Microsoft
oleacc.dll = Microsoft Active Accessibility
Perform a System File Check to fix corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
If you should need more help on this issue, please go to the top of any support.mozilla.org web page and use the Ask A Question link; https://support.mozilla.org/en-US/questions/new This will let us look at your system details. No Personal Information Is Collected.
Hey, thanks for helping! I did a system file check and it says "Windows Resource Protection found corrupt files but was unable to fix some of them". In the log then, the only file that seems it was not possible to repair is "member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.17415". The log is huge so I cannot copy it, I don't know if it's possible to upload a text file, but then again I don't think there's much more. As I said no graphics driver updates are available for my card. After the System file check I went to youtube and started scrolling up and down and the crash happened.
FredMcD said
If you should need more help on this issue, please go to the top of any support.mozilla.org web page and use the Ask A Question link; https://support.mozilla.org/en-US/questions/new This will let us look at your system details. No Personal Information Is Collected.