If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

• bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

• You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".

See:

• http://kb.mozillazine.org/Mozilla_Crash_Reporter
• https://support.mozilla.org/kb/Mozilla+Crash+Reporter

Try to disable hardware acceleration in Firefox (you need to close and restart Firefox).

• Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Cor-el, thanks for the email, as you requested, I'm posting the lastest Crash Report ID:

ID: 44cded6d-5f2a-40c7-ae31-565492131229

Perhaps you can interpret it for me.

I don't know the cause of this crash.

• https://crash-stats.mozilla.com/report/index/44cded6d-5f2a-40c7-ae31-565492131229

You can try the basic steps as shown in the crash articles.

• http://kb.mozillazine.org/Firefox_crashes
• https://support.mozilla.org/kb/Firefox+crashes

Excuse my ignorance, but what is the purpose of the crash report if it does not diagnose the cause of the crash?

We are users just like you and we don't have the expertise to understand all crash reports and know its cause and a possible workaround or fix for the crash. In some cases the cause is clear because some external program is involved, but this looks like an issue with some JavaScript code that could be coming from more places (code on web pages or extensions). Trying basic steps might help to isolate the cause and fix it, but I don't know a specific solution for this case.

Other Crash IDs may be more useful, especially if from Firefox's safemode and with all plugin s disabled. May I ask you to try that, see if it still crashes and if so post three or four of the Crash IDs

• Disable or remove Add-ons_how-to-disable-plugins
  Diagnose Firefox issues using Troubleshoot Mode

If you try that and do not get crashes then it is all the extensions that are causing the crashes. Besides assisting in troubleshooting a good workaround may then be to set up specific additional profiles for different purposes. Let's see first of all what happens in safe mode with plugins disabled.

N.B.
It is worthwhile submitting Crash Reports, and for that matter also turning on telemetry the data does assist engineers looking at Firefox issues and performance.

• How can I help by submitting mobile performance data?
• editmore appropriatelyShare data with Mozilla to help improve Firefox

If you want an individual crash report investigated you still need to report it on this forum after it has been submitted. (Filing a bug without assistance is probably not to be recommended.)

I understand. I thought you might have been a rep from Friefox. Happy New Year!

Did you try the troubleshooting steps I suggessted then ?

And Happy NewYear to you.

Hi garyd11, you wrote:

Excuse my ignorance, but what is the purpose of the crash report if it does not diagnose the cause of the crash?

In the background, software is analyzing these reports and some people are watching for trends to trying to get the "top crashers" fixed. Sometimes that is already under way when we look at the report and can see the status, but in other cases, not yet.

During the past 2 weeks, about 475 crash reports were submitted with the same signature, and the only user added comment the entire time was "fix it". That makes it hard to spot a pattern with a particular activity or website.

I agree with the above suggestion to try Firefox's Safe Mode for a while. That's a standard diagnostic tool to bypass interference by extensions (and some custom settings). More info: Diagnose Firefox issues using Troubleshoot Mode.

You can restart Firefox in Safe Mode using

Help > Restart with Add-ons Disabled (Plugins like Flash will still run)

In the dialog, click "Start in Safe Mode" (not Reset)

Any improvement in stability?