We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

After updating to v. 24.0 (and restarting) ALL add-ons (regardless whether they work or not) are marked "(disabled)", and clicking Enable button does nothing

  • 5 回覆
  • 13 有這個問題
  • 15 次檢視
  • 最近回覆由 cor-el

more options

After updating to v. 24.0 (and restarting, several times) ALL add-ons (regardless whether they work or not) are marked "(disabled)". I tried clicking "Enable" button for each add-on and nothing happened. There is only one add-on which is marked as incompatible with this version (but it was also incompatible with previous version, and so marked). Clicking "Update Add-ons", gives a short list of add-ons but "Install Updates" button is pale and doesn't work. I can only sort list by name or last update. Also, I disabled Ask Toolbar and that went well. When I click "Enable" button (button works ONLY for this add-on) it takes forever to get note: “Ask Toolbar will be enabled after you restart Firefox”, I used to get this info in seconds time before this update. (I do not really want Ask Toolbar, I just used it to see whether if I disable and then enable an add-on might do the trick.) Bottom line – I can not tell if add-on works (i.e. if it is enabled or disabled) unless I try using it. Even when I posted this question and installed Troubleshooter, it's also marked as "(disabled)"

After updating to v. 24.0 (and restarting, several times) ALL add-ons (regardless whether they work or not) are marked "(disabled)". I tried clicking "Enable" button for each add-on and nothing happened. There is only one add-on which is marked as incompatible with this version (but it was also incompatible with previous version, and so marked). Clicking "Update Add-ons", gives a short list of add-ons but "Install Updates" button is pale and doesn't work. I can only sort list by name or last update. Also, I disabled Ask Toolbar and that went well. When I click "Enable" button (button works ONLY for this add-on) it takes forever to get note: “Ask Toolbar will be enabled after you restart Firefox”, I used to get this info in seconds time before this update. (I do not really want Ask Toolbar, I just used it to see whether if I disable and then enable an add-on might do the trick.) Bottom line – I can not tell if add-on works (i.e. if it is enabled or disabled) unless I try using it. Even when I posted this question and installed Troubleshooter, it's also marked as "(disabled)"

由 Tnjn 於 修改

被選擇的解決方法

Thanks a lot! I didn’t get a chance to try last cor-el’s suggestion (first I was away, than to busy). Couple days ago I turned browser on and found my problem had magically disappeared!

從原來的回覆中察看解決方案 👍 3

所有回覆 (5)

more options

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!

more options

Your question details indicate that most add-ons are enabled.

more options

It is possible that there is a problem with the file(s) that store the extensions registry.

Delete the extensions.* files (e.g. extensions.sqlite, extensions.ini) and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

See "Corrupt extension files":

If you see disabled or not compatible extensions in "Firefox/Tools > Add-ons > Extensions" then click the Tools button at the left end side of the Search Bar to check if there is a compatibility update available.

If this hasn't helped then also delete the addons.sqlite file.

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)
more options

選擇的解決方法

Thanks a lot! I didn’t get a chance to try last cor-el’s suggestion (first I was away, than to busy). Couple days ago I turned browser on and found my problem had magically disappeared!

more options

You're welcome

Are this screenshots from an extension window because the built-in about:addons page looks different?