We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Only the menu bar appears since update to 18.0.1; no windows. If you press command-N for a new window, nothing happens.

  • 4 回覆
  • 2 有這個問題
  • 57 次檢視
  • 最近回覆由 jperkins71

more options

Not much else I can say. A window appeared yesterday to the effect that Firefox had downloaded an update and was ready to restart. When it did, there was no window, no homescreen, nothing but the menu bar. If I click on any of the File menu options (command-T, N, L, or O), absolutely nothing happens. I still only have the menu bar.

Not much else I can say. A window appeared yesterday to the effect that Firefox had downloaded an update and was ready to restart. When it did, there was no window, no homescreen, nothing but the menu bar. If I click on any of the File menu options (command-T, N, L, or O), absolutely nothing happens. I still only have the menu bar.

被選擇的解決方法

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

從原來的回覆中察看解決方案 👍 1

所有回覆 (4)

more options

Try to repair the disk permissions:

Try to remove the Firefox plist file (org.mozilla.firefox.plist).

Go to "~/Library/Preferences" and remove the plist file for Firefox (org.mozilla.firefox.plist)


Try to start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

You can use one of these to start Firefox in Safe mode:

  • On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
  • On Mac, hold down the Options key while starting Firefox
  • Help > Restart with Add-ons Disabled
more options

okay, I repaired the disk permissions, which did need repairing. I deleted the plist file. I started Firefox in Safe Mode, which worked, but then what? If I try to start it in non-safe mode, I still get no windows. Do I always have to start it in safe mode now?

more options

選擇的解決方法

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.


Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

more options

Thanks, Tylerdowner! That fixed the problem.