Why do I have to reboot my laptop when Firefox crashes?
It only happens when I attempt to log into any of my 3 online bank accounts. The system freezes and the 'Not Responding' tag appears in the top line of the menu and I can do nothing more than reboot to be able to get back online. I tried loading IE so that I could get back online by using that if FF crashed but that doesn't work either!
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The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.
To Reset Firefox do the following:
- Go to Firefox > Help > Troubleshooting Information.
- Click the "Reset Firefox" button.
- Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
- Firefox will open with all factory defaults applied.
Further information can be found in the Refresh Firefox - reset add-ons and settings article.
Did this fix your problems? Please report back to us!
rebooted after reset; tried to log into one of the accounts; crashed; had to reboot, again!
If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the IDs of the submitted crash reports on the about:crashes page.
- You can open the about:crashes page via the location bar, like you open a website.
See: