firefox causes my mac to freeze and lock up forcing a hard shutdown
Mac running 10.6.8 Firfox hangs and causes all other open programs to hang. Cursor disappears and requires a force shutdown of computer. On restart no crash report appears.
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We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
- Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
- Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.
Thanks in advance for your help!
More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
BE3BBC15-CA64-4A36-B053-A568A067C6C86/9/127:01 AM0B5F33AC-488F-4FC3-84AF-684AEEC802E46/5/127:53 PMB5898BBE-BE89-43C2-8504-0CCA1EBAE6F95/18/128:41 PM6D3102EC-1208-4370-A46F-466A65E3AF285/18/128:41 PM3E938D62-672E-4500-994E-4F9232718D4A5/18/128:40 PM
In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following:
- Click the Firefox button at the top left, then click the Help menu and select Troubleshooting information from the submenu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting information from the menu.
Now, a new tab containing your troubleshooting information should open.
- At the top of the page, you should see a button that says "Copy all to clipboard. Click it.
- Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.
If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.
Thanks in advance for your help!
Application Basics
Name Firefox
Version 13.0.1
User Agent Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1
Profile Folder
Show in Finder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Important Modified Preferences
Name
Value
browser.cache.disk.capacity 1048576
browser.cache.disk.smart_size.first_run false
browser.cache.disk.smart_size_cached_value 1048576
browser.places.smartBookmarksVersion 3
browser.startup.homepage http://livepage.apple.com/
browser.startup.homepage_override.buildID 20120614114901
browser.startup.homepage_override.mstone 13.0.1
dom.disable_open_during_load false
extensions.lastAppVersion 13.0.1
network.cookie.prefsMigrated true
places.database.lastMaintenance 1339868130
places.history.expiration.transient_current_max_pages 26844
places.history.expiration.transient_optimal_database_size 42949672
places.last_vacuum 1298679230
print.macosx.pagesetup-2 PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUvL0RURCBQTElTVCAxLjAvL0VO…
print.print_bgcolor false
print.print_bgimages false
print.print_command
print.print_downloadfonts false
print.print_evenpages true
print.print_in_color true
print.print_margin_bottom 0.5
print.print_margin_left 0.5
print.print_margin_right 0.5
print.print_margin_top 0.5
print.print_oddpages true
print.print_orientation 0
print.print_page_delay 50
print.print_pagedelay 500
print.print_paper_data 0
print.print_paper_height 11.00
print.print_paper_size_type 1
print.print_paper_size_unit 0
print.print_paper_width 8.50
print.print_printer
print.print_reversed false
print.print_scaling 1.00
print.print_shrink_to_fit true
print.print_to_file false
print.print_unwriteable_margin_bottom 56
print.print_unwriteable_margin_left 25
print.print_unwriteable_margin_right 25
print.print_unwriteable_margin_top 25
privacy.sanitize.migrateFx3Prefs true
security.warn_viewing_mixed false
Graphics
Vendor ID 0x1002
Device ID 0x71c5
WebGL Renderer ATI Technologies Inc. -- ATI Radeon X1600 OpenGL Engine -- 2.0 ATI-1.6.36
GPU Accelerated Windows 0. Blocked for your graphics card because of unresolved driver issues.
AzureBackend quartz
JavaScript
Incremental GC 1
Library Versions
Expected minimum version
Version in use
NSPR 4.9 4.9
NSS 3.13.4.0 Basic ECC 3.13.4.0 Basic ECC
NSS Util 3.13.4.0 3.13.4.0
NSS SSL 3.13.4.0 Basic ECC 3.13.4.0 Basic ECC
NSS S/MIME 3.13.4.0 Basic ECC 3.13.4.0 Basic ECC