搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

firefox causes my mac to freeze and lock up forcing a hard shutdown

  • 4 回覆
  • 11 有這個問題
  • 10 次檢視
  • 最近回覆由 sandpbrown

more options

Mac running 10.6.8 Firfox hangs and causes all other open programs to hang. Cursor disappears and requires a force shutdown of computer. On restart no crash report appears.

Mac running 10.6.8 Firfox hangs and causes all other open programs to hang. Cursor disappears and requires a force shutdown of computer. On restart no crash report appears.

所有回覆 (4)

more options

We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.

Thanks in advance for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

more options

BE3BBC15-CA64-4A36-B053-A568A067C6C86/9/127:01 AM0B5F33AC-488F-4FC3-84AF-684AEEC802E46/5/127:53 PMB5898BBE-BE89-43C2-8504-0CCA1EBAE6F95/18/128:41 PM6D3102EC-1208-4370-A46F-466A65E3AF285/18/128:41 PM3E938D62-672E-4500-994E-4F9232718D4A5/18/128:40 PM

more options

In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following:

  • Click the Firefox button at the top left, then click the Help menu and select Troubleshooting information from the submenu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting information from the menu.

Now, a new tab containing your troubleshooting information should open.

  • At the top of the page, you should see a button that says "Copy all to clipboard. Click it.
  • Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!

more options

Application Basics

       Name
       Firefox
       Version
       13.0.1
       User Agent
       Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:13.0) Gecko/20100101 Firefox/13.0.1
       Profile Folder
         Show in Finder
       Enabled Plugins
         about:plugins
       Build Configuration
         about:buildconfig
       Crash Reports
         about:crashes
       Memory Use
         about:memory
 Extensions
       Name
       Version
       Enabled
       ID
 Important Modified Preferences
     Name
     Value
       browser.cache.disk.capacity
       1048576
       browser.cache.disk.smart_size.first_run
       false
       browser.cache.disk.smart_size_cached_value
       1048576
       browser.places.smartBookmarksVersion
       3
       browser.startup.homepage
       http://livepage.apple.com/
       browser.startup.homepage_override.buildID
       20120614114901
       browser.startup.homepage_override.mstone
       13.0.1
       dom.disable_open_during_load
       false
       extensions.lastAppVersion
       13.0.1
       network.cookie.prefsMigrated
       true
       places.database.lastMaintenance
       1339868130
       places.history.expiration.transient_current_max_pages
       26844
       places.history.expiration.transient_optimal_database_size
       42949672
       places.last_vacuum
       1298679230
       print.macosx.pagesetup-2
       PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUvL0RURCBQTElTVCAxLjAvL0VO…
       print.print_bgcolor
       false
       print.print_bgimages
       false
       print.print_command
       print.print_downloadfonts
       false
       print.print_evenpages
       true
       print.print_in_color
       true
       print.print_margin_bottom
       0.5
       print.print_margin_left
       0.5
       print.print_margin_right
       0.5
       print.print_margin_top
       0.5
       print.print_oddpages
       true
       print.print_orientation
       0
       print.print_page_delay
       50
       print.print_pagedelay
       500
       print.print_paper_data
       0
       print.print_paper_height
       11.00
       print.print_paper_size_type
       1
       print.print_paper_size_unit
       0
       print.print_paper_width
       8.50
       print.print_printer
       print.print_reversed
       false
       print.print_scaling
       1.00
       print.print_shrink_to_fit
       true
       print.print_to_file
       false
       print.print_unwriteable_margin_bottom
       56
       print.print_unwriteable_margin_left
       25
       print.print_unwriteable_margin_right
       25
       print.print_unwriteable_margin_top
       25
       privacy.sanitize.migrateFx3Prefs
       true
       security.warn_viewing_mixed
       false
 Graphics
       Vendor ID
       0x1002
       Device ID
       0x71c5
       WebGL Renderer
       ATI Technologies Inc. -- ATI Radeon X1600 OpenGL Engine -- 2.0 ATI-1.6.36
       GPU Accelerated Windows
       0. Blocked for your graphics card because of unresolved driver issues.
       AzureBackend
       quartz
 JavaScript
       Incremental GC
       1
 Library Versions
       Expected minimum version
       Version in use
       NSPR
       4.9
       4.9
       NSS
       3.13.4.0 Basic ECC
       3.13.4.0 Basic ECC
       NSS Util
       3.13.4.0
       3.13.4.0
       NSS SSL
       3.13.4.0 Basic ECC
       3.13.4.0 Basic ECC
       NSS S/MIME
       3.13.4.0 Basic ECC
       3.13.4.0 Basic ECC