搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Can't log into Mozilla Account

  • 5 回覆
  • 0 有這個問題
  • 最近回覆由 William

more options

When I try to log into sync with firefox, I get asked for an email code rather than the 2fa totp token I normally use. When I use the code I've been emailed I get an error that says "Bad Request". I can't log in on either of my computers. I've attached the error.

When I try to log into sync with firefox, I get asked for an email code rather than the 2fa totp token I normally use. When I use the code I've been emailed I get an error that says "Bad Request". I can't log in on either of my computers. I've attached the error.
附加的畫面擷圖

被選擇的解決方法

It was probably just a cookie issue, but I went ahead and refreshed firefox and waited a few hours and was able to log back into the browser. Thanks all.

從原來的回覆中察看解決方案 👍 0

所有回覆 (5)

more options

My mistake on sync question here.

由 markwarner22 於 修改

有幫助嗎?

more options

Interesting... I'm still logged in on other devices and can send tabs and whatnot... is that irrelevant?

有幫助嗎?

more options

This issue can be caused by corrupted cookies or blocked cookies.

  • check the permissions for the domain in the selected tab in "Tools -> Page Info -> Permissions"

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings), click the padlock icon (Clear cookies and site data) for the domain in the selected tab.

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click "Refresh Firefox" in the Troubleshoot Mode start window

有幫助嗎?

more options

markwarner22 said

Unfortunately when this happens there nothing more any users on here can do to help your situation. That account is "lost" and you have to make a new Firefox account.

How is a Mozilla Account that has been used to post here since 2019 now lost because the OP is having issues with Sync?

有幫助嗎?

more options

選擇的解決方法

It was probably just a cookie issue, but I went ahead and refreshed firefox and waited a few hours and was able to log back into the browser. Thanks all.

有幫助嗎?

問個問題

如果您還沒有帳號,您必須先登入帳號 來回覆文章。還沒有帳號的話,只能發問新問題