搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Every functionality of my Firefox Browser doesn't work. Every single one of them.

  • 5 回覆
  • 0 有這個問題
  • 4 次檢視
  • 最近回覆由 kultepitre

more options

Today I boot up my pc and open up Firefox just to discover that NOTHING works.

Pages don't load, home Button is't working, the homepage is blank, the settings panel doesnt work, if I click to any extension 1/10 of the extension UI opens, if I try to close Firefox it never really closes as it stays up on the background and I can not open another Firefox instance unless i close the previous one... and the list goes on and on.

It's a total mess and yesterday before I'd shut down the pc and install the last win updates everything was working just fine.

what i've tried so far:

  • Reinstalling firefox
  • refreshing / clearing cache and cookies
  • uninstalling all my extensions
  • netsh winsock reset
  • uninstalling my anti virus (malwarebytes)
  • checking if I have an anti virus called winboot or something installed (i dont)

I really don't want to go through the trouble of installing a previous Windows Version so is there any easy solution? Hope you can help me out, if you need further info just ask.

Today I boot up my pc and open up Firefox just to discover that NOTHING works. Pages don't load, home Button is't working, the homepage is blank, the settings panel doesnt work, if I click to any extension 1/10 of the extension UI opens, if I try to close Firefox it never really closes as it stays up on the background and I can not open another Firefox instance unless i close the previous one... and the list goes on and on. It's a total mess and yesterday before I'd shut down the pc and install the last win updates everything was working just fine. what i've tried so far: * Reinstalling firefox * refreshing / clearing cache and cookies * uninstalling all my extensions * netsh winsock reset * uninstalling my anti virus (malwarebytes) * checking if I have an anti virus called winboot or something installed (i dont) I really don't want to go through the trouble of installing a previous Windows Version so is there any easy solution? Hope you can help me out, if you need further info just ask.

所有回覆 (5)

more options

Hi

Are you by any chance using ESET antivirus software on your computer?

more options

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

See "Visual Studio 2015, 2017, 2019, and 2022":

You may also have to install the Visual Studio 2013 Redistributable Package. You need to reboot the computer.

more options

Paul said

Hi Are you by any chance using ESET antivirus software on your computer?

no, I'm not.

more options

cor-el said

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll. See "Visual Studio 2015, 2017, 2019, and 2022": You may also have to install the Visual Studio 2013 Redistributable Package. You need to reboot the computer.

I will try reinstalling those, thank you for your reply

more options

cor-el said

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll. See "Visual Studio 2015, 2017, 2019, and 2022": You may also have to install the Visual Studio 2013 Redistributable Package. You need to reboot the computer.

nope it doesn't work..