搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Why are emails missing in Thunderbird using Spectrum?

  • 5 回覆
  • 1 有這個問題
  • 4 次檢視
  • 最近回覆由 John

more options

I have Spectrum and have used Thunderbird for years. Recently I have noticed that emails are not showing in my inbox. They do show up in the Windows10 email. I made some changes in the Thunderbird account setting and thought I fixed the problem, but today I still see that emails are missing. Any ideas?

I have Spectrum and have used Thunderbird for years. Recently I have noticed that emails are not showing in my inbox. They do show up in the Windows10 email. I made some changes in the Thunderbird account setting and thought I fixed the problem, but today I still see that emails are missing. Any ideas?

被選擇的解決方法

Is the account set up as POP or IMAP in W10 Mail? If it's IMAP in both TB and Mail, there might be a corrupted message that's blocking downloads to TB but not to Mail. Access the account through webmail and empty Trash and Spam, and delete messages from Inbox from around the time the problem began, and see if the rest of them download to TB.

從原來的回覆中察看解決方案 👍 1

所有回覆 (5)

more options

選擇的解決方法

Is the account set up as POP or IMAP in W10 Mail? If it's IMAP in both TB and Mail, there might be a corrupted message that's blocking downloads to TB but not to Mail. Access the account through webmail and empty Trash and Spam, and delete messages from Inbox from around the time the problem began, and see if the rest of them download to TB.

more options

I did as you suggested; cleared out inbox, deleted all in Trash and Junk, then closed an restarted Thunderbird.

At least 2 emails that I know were missing appeared in my inbox, so hopefully this has solved the problem.

Thanks!!!

more options

Sorry to say I'm still having problems. It seems I have to close Thunderbird and restart it for emails to show. Clicking "Get Messages" does nothing.

more options

Go back to the question of how the account is set up in TB and Mail. Is it POP or IMAP, and is it the same for both apps?

more options

Thunderbird is IMAP. I can't find what Windows10 email is.