搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Brother HL-2270DW printer problem

  • 4 回覆
  • 1 有這個問題
  • 2 次檢視
  • 最近回覆由 Eve

more options

After "refreshing" my Mozilla Firefox v.71 (63 bit) on a Dell Windows 10 PC, whenever I print, the printer displays an error light and when I press the green "Go" button on the printer, it no longer prints duplex on my Brother HL-2270DW printer. In addition to printing only single-sided, it also prints an extra blank page. The printer works fine (i.e. duplex without extra blank page) with all other applications (e.g. MS Internet Explorer, MS Word, Adobe Acrobat, etc.).

After "refreshing" my Mozilla Firefox v.71 (63 bit) on a Dell Windows 10 PC, whenever I print, the printer displays an error light and when I press the green "Go" button on the printer, it no longer prints duplex on my Brother HL-2270DW printer. In addition to printing only single-sided, it also prints an extra blank page. The printer works fine (i.e. duplex without extra blank page) with all other applications (e.g. MS Internet Explorer, MS Word, Adobe Acrobat, etc.).

所有回覆 (4)

more options

Have you tried resetting your printer settings in Firefox?

https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox

Let me know.

more options

Yes, but without success. When I tried to reset just the Brother HL-2270DW printer, I right clicked on the print.printer setting but "Reset" did not appear. Moreover, when I tried to reset all Firefox printers, I did not have a "prefs.js" file in my Profile folder.

more options

CORRECTION: ...I right clicked on print_printer...

more options

They changed the reset in this instance to delete, since they changed about:config to a webpage. Try trashing it by clicking the delete button next to print_printer and resetting it back up and see if that resolves the issue.