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Firefox crashes

  • 1 回覆
  • 2 有這個問題
  • 7 次檢視
  • 最近回覆由 philipp

kjelljostein
kjelljostein
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Firefox had crashed on my work Laptop overnight. I'm not sure if the IT Department had rolled out an Upgrade, but it crashes every single time, also in safe mode.

"Firefox","architecture":"x86","buildId":"20151029151421","version":"42.0","vendor":"Mozilla","platformVersion":"42.0","xpcomAbi":"x86-msvc","hotfixVersion":null}

Crash ID: bp-55b0cc41-9d8b-4ffc-99b5-5ed4d2160913

Firefox had crashed on my work Laptop overnight. I'm not sure if the IT Department had rolled out an Upgrade, but it crashes every single time, also in safe mode. :"Firefox","architecture":"x86","buildId":"20151029151421","version":"42.0","vendor":"Mozilla","platformVersion":"42.0","xpcomAbi":"x86-msvc","hotfixVersion":null} Crash ID: bp-55b0cc41-9d8b-4ffc-99b5-5ed4d2160913

被選擇的解決方法

hi, thanks for providing a crash report id. this may be an issue caused by your norton security software that is hooking into firefox and causing it to crash (maybe through a program/signature update done by them). can you please try to disable norton temporarily and see if you can get firefox to launch again & please also get in contact with their support...

從原來的回覆中察看解決方案 👍 1

所有回覆 (1)

philipp
philipp
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選擇的解決方法

hi, thanks for providing a crash report id. this may be an issue caused by your norton security software that is hooking into firefox and causing it to crash (maybe through a program/signature update done by them). can you please try to disable norton temporarily and see if you can get firefox to launch again & please also get in contact with their support...