We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

了解更多

Can't remember user name or password for FF or Thunderbird mail.

more options

Am traveling soon and need Thunderbird mail and FF log in info. I have 2 E-mail accounts. I can't remember which I used nor can I remember a password. FF didn't remember in saved passwords. Already exceeded the number of trys and am now locked out. There seems to be no contact info for FF. Please advise.

Am traveling soon and need Thunderbird mail and FF log in info. I have 2 E-mail accounts. I can't remember which I used nor can I remember a password. FF didn't remember in saved passwords. Already exceeded the number of trys and am now locked out. There seems to be no contact info for FF. Please advise.

所有回覆 (3)

more options

In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.


If you can't remember the password, most login pages have a 'Forgot Password' link. Change the password, and remember to record it.

more options

I'm locked out of the password reset as I've tried too many times. Also I don't know which of the two E-mail accounts I used previously. Also, do FF and Thunderbird use same password?

more options

Firefox doesn't need a password. Are you referring to using a Firefox Account? https://support.mozilla.org/en-US/kb/access-mozilla-services-firefox-accounts

No, Firefox and Thunderbird wouldn't necessarily use the same password. There is no "Mozilla Services" that Thunderbird would share with Firefox.