Is there something wrong that you need Firefox in safe mode?

Open the HTML using a text viewer. Do NOT use a word type program. Look at the information. Does it look okay? Look thru the whole file.

When I click on the HTM file it opens right up in a browser and lists the bookmarks hyperlinked with descriptions. It looks correct.

I'm opening Firefox in safe mode because it crashed and won't open in normal mode anymore. I've tried to restore the defaults and that failed. I've deleted the .exe file and uninstalled and reinstalled and that's failed. I'm trying to save my Bookmarks so that I can totally purge the computer of any Mozilla files and try to reinstall then (hopefully I don't have to go into the register as well).

I don't know what else to try other than to create a new profile - I read somewhere that might be the answer - but I can't confidently figure out how to do that.

When I go to IE and try to import from a browser that radio button is grayed out for some reason. So I exported the file into html and hence the post above.

In the address bar, type about:crashes. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

bp-669779cd-ae7b-411b-a80d-fe0592141031 10/31/2014 2:04 PM bp-3efbafb9-f485-4811-a469-93bee2141031 10/31/2014 2:04 PM bp-974e7c5a-020c-4a68-86cc-043232141031 10/31/2014 2:02 PM bp-45f72afc-dd36-4d5c-98ab-b1aa92141031 10/31/2014 2:01 PM bp-03d7e4f5-992a-4c6c-ae02-8c6242141031 10/31/2014 2:01 PM bp-d87c7286-b649-471c-8e8b-0d9712141031 10/30/2014 6:09 PM bp-11a0d951-4202-40f4-95d8-3669b2141030 10/30/2014 11:08 AM bp-a022d947-02b3-4ab9-a058-69bd32141030 10/30/2014 11:06 AM bp-1fed6f72-6d95-4574-8e60-40c812141030 10/30/2014 9:49 AM bp-c70c0e40-a110-4c27-a823-23d382141030 10/30/2014 9:12 AM bp-29756af3-a260-46b1-99e3-49a9c2141030 10/30/2014 8:43 AM bp-97ba5a1d-a189-4224-b9ef-037082141030 10/30/2014 8:39 AM bp-bd614b5f-56e6-48be-81d1-15fd82141030 10/30/2014 8:39 AM bp-6aaf613f-229f-4ad4-8dd8-449df2141030 10/29/2014 5:58 PM bp-31ea2947-2637-4c9a-a68d-cab702141029 10/29/2014 11:18 AM bp-6ae36cb5-bf75-4d8c-948f-900c22141029 10/29/2014 11:17 AM bp-f7f14359-3b0b-401e-bfa3-57bd72141029 10/29/2014 11:17 AM bp-0602447b-36bd-4472-86d7-d801b2141029 10/29/2014 11:17 AM bp-466cf25b-4b85-458f-9ad3-4e1c12141029 10/29/2014 11:09 AM bp-a7c2d7e6-82de-4e1e-b0b1-318ab2141029 10/29/2014 11:09 AM bp-3f41cb1f-fc60-42a5-a4aa-69c2e2141029 10/29/2014 11:09 AM bp-b4030625-ce32-482b-a007-b3a992141029 10/29/2014 11:05 AM bp-3b313828-80bd-40aa-8026-8988a2141029 10/29/2014 11:05 AM bp-00182694-0755-4dc5-b8b8-515282141029 10/29/2014 11:05 AM bp-7a5dc953-c2d3-4054-92e9-b83902141029 10/29/2014 11:05 AM bp-0bbb1f36-4956-4a63-b419-934f32141029 10/29/2014 11:05 AM bp-b3c8ba4d-05f4-4572-b9d0-1f4162141029 10/29/2014 11:05 AM bp-eab1f4c2-6a09-4fe7-8b5e-0b7eb2141029 10/29/2014 11:05 AM bp-0da5edb3-745f-4ccc-9178-f94d22141029 10/29/2014 11:02 AM bp-102172fb-4c41-40d2-bf3f-e102f2141029 10/29/2014 9:59 AM bp-769126e4-3550-40b9-a647-c7ce82141029 10/29/2014 8:12 AM bp-1751a149-9cfc-4d94-a636-e10e82141029 10/29/2014 8:12 AM

These programs were flagged in your crash reports;

igd10umd32.dll = Intel(R) Graphics Technology

dlumd32.dll = DisplayLink Core Software

also

Process Type plugin Shockwave Flash

Perform a System File Check to fix the corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

See if there are updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

I'm not sure what the implications of your reply are. Perhaps you could elaborate. The programs that your identifying have been on this computer, as far as I can tell, for as long as I've had it.

The reports showed me what was causing the issue. I then searched the web for information. One source said to run the SFC program to repair any contaminated files. Another said to update the graphics files.

You can try to disable OMTC by setting this pref to false.

• on the about:config page: layers.offmainthreadcomposition.enabled = false

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

• http://kb.mozillazine.org/about:config

You can check for problems with the places.sqlite database file in the Firefox profile folder.

• Places Maintenance: https://addons.mozilla.org/firefox/addon/places-maintenance/

• http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox
• http://kb.mozillazine.org/Backing_up_and_restoring_bookmarks_-_Firefox

cor-el - the layer.offmain...... preference was already set to false.

I've run the system scanner tool and it found and corrected some items. I've confirmed that the graphics driver on the computer is up to date. Still unable to open Firefox outside of safe-mode

Did you try to disable hardware acceleration?

In Firefox Safe mode these changes are effective:

• all extensions are disabled (about:addons)
• default theme is used (no persona)
• userChrome.css and userContent.css are ignored (chrome folder in profile folder)
• default toolbar layout is used
• JavaScript JIT compilers are disabled
• hardware acceleration is disabled (Options > Advanced > General)

• plugins are not affected
• preferences are not affected