We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

I cannot get your product, Mozilla Firefox 28.0 (x86 en-US), to uninstall from my computer! Any ideas???

  • 5 个回答
  • 2 人有此问题
  • 1 次查看
  • 最后回复者为 user633449

more options

The product in the question above is on my program list.....in my Control Panel. Every time I click on your product and click, "Uninstall," it just sits there. I have removed it from my "Program list" on the start button, but I CANNOT get it uninstalled from my Control Panel. Any ideas??

Thank you, Len G

The product in the question above is on my program list.....in my Control Panel. Every time I click on your product and click, "Uninstall," it just sits there. I have removed it from my "Program list" on the start button, but I CANNOT get it uninstalled from my Control Panel. Any ideas?? Thank you, Len G

被采纳的解决方案

Restart your computer, then try launching the uninstaller manually. You can find it under <installation folder>\uninstall\helper.exe

If that doesn't work either, manually delete the folders.

  • The default installation folder on 64-bit WIndows is C:\Program Files (x86)\Mozilla Firefox\
  • Type the following in the Windows Explorer address bar or the Start Menu search box, then press Enter: %AppData%\Mozilla\Firefox\ Note that your profile folder contains personal data like bookmarks and passwords; leave this folder alone if you plan to reinstall.
  • Type the following in the Windows Explorer address bar or the Start Menu search box, then press Enter: %LocalAppData%\Mozilla\Firefox\ Again, don't delete this folder if you plan to reinstall.
定位到答案原位置 👍 0

所有回复 (5)

more options

选择的解决方案

Restart your computer, then try launching the uninstaller manually. You can find it under <installation folder>\uninstall\helper.exe

If that doesn't work either, manually delete the folders.

  • The default installation folder on 64-bit WIndows is C:\Program Files (x86)\Mozilla Firefox\
  • Type the following in the Windows Explorer address bar or the Start Menu search box, then press Enter: %AppData%\Mozilla\Firefox\ Note that your profile folder contains personal data like bookmarks and passwords; leave this folder alone if you plan to reinstall.
  • Type the following in the Windows Explorer address bar or the Start Menu search box, then press Enter: %LocalAppData%\Mozilla\Firefox\ Again, don't delete this folder if you plan to reinstall.
more options

Just curious, is there a reason you are trying to uninstall Firefox? If it is to solve a problem we can help you resolve that :)

more options

I just don't care for Firefox anymore and want it uninstalled. I have bounced around from Chrome to IE to Firefox, trying to discover which browser I am most comfortable with. It is not Firefox.

Just PLEASE tell me how I can unistall it. It makes me very nervous that we are even having this conversation. I have never had a browser to NOT uninstall before. This seems almost malware, virus, kind of odd.

more options

Gingerbread Man is a GENIUS!!! IT worked!!

Thank you, sir! You are a scholare and a gentleman. =))

more options

Well we are sorry to see you go. If you ever do want to come back please let us know! We'd love to help you with any Firefox problems you have been having.