搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

hotmail no longer works. i can open mail on MSN premium,IE 9,chrome,yahoo, but firefox no longer works? I reinstalled both, and restore point, still, broken?

  • 2 个回答
  • 2 人有此问题
  • 1 次查看
  • 最后回复者为 tcseacliff

more options

when I open fire fox,click on Hotmail, the page opens with the inbox folder open.cannot click anything? cannot open mail,or any related folders, the cursor changes to a finger, but nothing opens or closes at all? reinstalled evrything, did a restore point. it works on all the browsers, but firefox? been using fire fox for years?

when I open fire fox,click on Hotmail, the page opens with the inbox folder open.cannot click anything? cannot open mail,or any related folders, the cursor changes to a finger, but nothing opens or closes at all? reinstalled evrything, did a restore point. it works on all the browsers, but firefox? been using fire fox for years?

由tcseacliff于修改

被采纳的解决方案

I found the problem. it was the ad block plus 2.0. what i just noticed as I was disabling each one was. I noticed in Firefox the envelopes were gone! that is why the mail was not opening, so in safe mode with add-ons disabled the envelopes returned. so i restarted in reg mode and then disabled one -by-one. it was the adBlock Plus 2.0. thank you for your guidance. i would have never found it . thanks!

定位到答案原位置 👍 0

所有回复 (2)

more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

Thunderbird

more options

选择的解决方案

I found the problem. it was the ad block plus 2.0. what i just noticed as I was disabling each one was. I noticed in Firefox the envelopes were gone! that is why the mail was not opening, so in safe mode with add-ons disabled the envelopes returned. so i restarted in reg mode and then disabled one -by-one. it was the adBlock Plus 2.0. thank you for your guidance. i would have never found it . thanks!