搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Updated to Firefox 4 and won't get past add on compatibility check

  • 6 个回答
  • 53 人有此问题
  • 3 次查看
  • 最后回复者为 endril

more options

I'm trying to install firefox 4 but when I try to start the application it says it's checking for add on compatibility but gets stuck at that screen and freezes. Any ideas what I need to do. I've reinstalled 3.6 until I get this figured out.

I'm trying to install firefox 4 but when I try to start the application it says it's checking for add on compatibility but gets stuck at that screen and freezes. Any ideas what I need to do. I've reinstalled 3.6 until I get this figured out.

所有回复 (6)

more options

I have the exact, same, problem... Except my system is Vista Home Premium, SP2, 32 bit. Toshiba Notebook.

Exact, same, problem!

I'm not gonna figure it out...

4hrs. is enough time already!

由b5happy于修改

more options

Create a new profile as a test to check if your current profile is causing the problems.

See Basic Troubleshooting: Make a new profile

If that new profile works then you can transfer some files from the old profile to that new profile (be careful not to copy corrupted files)

See http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

more options

I have this same problem too. I'm running Windows 7 Home Premium 64bit deskptop, 3.2 ghz quadcore AMD processor, 4GB of RAM, computer is less then 6 months old. I have tried several things and nothing works. Unless I see something being done about this, I will just stay at version 3 and maybe check out Chrome for a good working browser to use full time. This is not a good sign for this new browser version.

more options

Creating a new profile solved the problem.

more options

I had originally cleared my cache. Then I tried all kinds of stuff.

Today I cleared the cache. And I cleared all of the cookies....

Presto!!! I'm golden.

more options

This perfectly did the trick for me (note that I've manually cleared the cookies, not just from the ctrl+shift+delete prompt, as that didn't clear them oddly enough). I've had the same issue as described in this thread with upgrading from FF3.6 to FF8, after clearing the cache and cookies the upgrade went through well.

"I had originally cleared my cache. Then I tried all kinds of stuff. Today I cleared the cache. And I cleared all of the cookies.... Presto!!! I'm golden."