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Why is FF not able to open my hotmail account anymore. Have used it for years and all of a sudden it doesn't open and I have to go to another browser to get my email. Thanks for your help, <email removed>

SweetJanie
SweetJanie
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I always go to FF to get on line. Then I click on the hotmail link to sign into my email which goes fine my, but when I enter my password and hit enter nothing happens. I have waited and waited but nothing happens so then I have to get out of FF and use another browser to get back on line and get my email. This just started happening the last few days. Everything else works with FF, any help will be greatly appreciated, Jane

I always go to FF to get on line. Then I click on the hotmail link to sign into my email which goes fine my, but when I enter my password and hit enter nothing happens. I have waited and waited but nothing happens so then I have to get out of FF and use another browser to get back on line and get my email. This just started happening the last few days. Everything else works with FF, any help will be greatly appreciated, Jane

由cor-el于修改

所有回复 (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See:

SweetJanie
SweetJanie 提问者
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Thank you for the response. I'm now able to get to my email through FF, Jane

francois.p@mweb.co.za
francois.p@mweb.co.za
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I still cannot access the hot mail.com web site since I reloaded FX???