Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

Firefox crashing randomly

  • 2 个回答
  • 1 人有此问题
  • 1 次查看
  • 最后回复者为 FredMcD

finnroemgens
finnroemgens
more options

Recently, often when I'm casually browsing the web Firefox tends to crash. When it does, it won't start up for a couple of times. When I start it back up it will immediately crash again. Sometimes it takes an hour or a system reboot to fix it. Even if I'm just watching a video on Youtube it will sometimes crash out of the blue. Starting in safe mode crashes as well.

I'm having some more weird issues with my PC lately, like games crashing or getting RAM-related Bsod's. I really hope someone can help me with this issue because it might also give me some more insight into what's going on with my PC. Of course I will relocate to a different forum for that matter- but first I want to look into this issue.

Thank you.

Recently, often when I'm casually browsing the web Firefox tends to crash. When it does, it won't start up for a couple of times. When I start it back up it will immediately crash again. Sometimes it takes an hour or a system reboot to fix it. Even if I'm just watching a video on Youtube it will sometimes crash out of the blue. Starting in safe mode crashes as well. I'm having some more weird issues with my PC lately, like games crashing or getting RAM-related Bsod's. I really hope someone can help me with this issue because it might also give me some more insight into what's going on with my PC. Of course I will relocate to a different forum for that matter- but first I want to look into this issue. Thank you.

所有回复 (2)

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

FredMcD
FredMcD
more options

If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter

Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted Win 10: Press <Windows> + R on the keyboard. A Run dialog will open. In the Run dialog, type %APPDATA%\Mozilla\Firefox\Crash Reports\submitted <Enter>


Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the most Recent 5-7 File Names in the folder. Press the Reply button. Now go to the reply box and paste them in.