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Migrating from old computer not working

  • 2 个回答
  • 1 人有此问题
  • 2 次查看
  • 最后回复者为 stan21

stan21
stan21
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I followed the instructions on migrating (https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer) by copying the Thunderbird folder from XP to Win 10 Pro 64, and although the folder was big enough (2.66 G), when I open Thunderbird the account name appears, but there are no emails in it at all.

I followed the instructions on migrating (https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer) by copying the Thunderbird folder from XP to Win 10 Pro 64, and although the folder was big enough (2.66 G), when I open Thunderbird the account name appears, but there are no emails in it at all.

被采纳的解决方案

Open Help/Troubleshooting, about:profiles. What is the name of the current profile, and are there any other profiles listed? If the current profile is ...default-release, and another one is ...default, can you launch the ...default profile?

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所有回复 (2)

sfhowes
sfhowes
  • Top 10 Contributor
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选择的解决方案

Open Help/Troubleshooting, about:profiles. What is the name of the current profile, and are there any other profiles listed? If the current profile is ...default-release, and another one is ...default, can you launch the ...default profile?

stan21
stan21 提问者
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Looking at the profiles showed me the solution - there were several, and all I had to do was to choose the correct one. Thank you so much sfhowes for your quick (and correct) response.