搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已关闭并存档。 如果需要帮助请提出新问题。

Thunderbird refuses to retrieve account material after reinstallation

  • 1 个回答
  • 1 人有此问题
  • 8 次查看
  • 最后回复者为 Matt

more options

Having been forced to set up a new profile as the result of the most recent update, after I entered the basic information Thunderbird automatically reproduced the file structure and emails of two email accounts in a very satisfactory way. However, Thunderbird wasn't able to do the same for a third account. When I entered the same basic information as for the other two accounts. Thunderbird set up a skeleton account, without file structure, emails or contact lists. I made sure that the entry information was correct, even to the extent of going to the email provider, changing my password, and entering it into Thunderbird. But still, nothing other than a blank email account. So, two questions:

First, in the password manager I unfortunately deleted the relevant entry for this third account, thinking that there would be a simple way of entering a new password. Then I found that the password manager doesn't have a way of simply entering new passwords, you have to edit the old ones. Do I have to delete the entire account now and re-enter it? Or is there some weird, secret way of entering new passwords? I juggled with the account trying to get it to ask me for a new password, but no luck.

Second, does anyone have any idea what other things might be done to get Thunderbird to cough up the old file structure, old emails and old contacts that it so generously provided to me on the other two email accounts?

It would have made more sense to me if, because of some unknown (to me) problem Thunderbird had simply refused to produce the third email account instead of coming up with a bare bones version. Obviously Thunderbird still has the information that it contained before it became inoperable after the most recent update. After all, it did belch forth the desired contents for the first two email accounts. Why would it compromise on the third by just producing an empty account?

All responsive help and wisdom will be much appreciated.

Having been forced to set up a new profile as the result of the most recent update, after I entered the basic information Thunderbird automatically reproduced the file structure and emails of two email accounts in a very satisfactory way. However, Thunderbird wasn't able to do the same for a third account. When I entered the same basic information as for the other two accounts. Thunderbird set up a skeleton account, without file structure, emails or contact lists. I made sure that the entry information was correct, even to the extent of going to the email provider, changing my password, and entering it into Thunderbird. But still, nothing other than a blank email account. So, two questions: First, in the password manager I unfortunately deleted the relevant entry for this third account, thinking that there would be a simple way of entering a new password. Then I found that the password manager '''''doesn't''''' have a way of simply entering new passwords, you have to edit the old ones. Do I have to delete the entire account now and re-enter it? Or is there some weird, secret way of entering new passwords? I juggled with the account trying to get it to ask me for a new password, but no luck. Second, does anyone have any idea what other things might be done to get Thunderbird to cough up the old file structure, old emails and old contacts that it so generously provided to me on the other two email accounts? It would have made more sense to me if, because of some unknown (to me) problem Thunderbird had simply refused to produce the third email account instead of coming up with a bare bones version. Obviously Thunderbird still has the information that it contained before it became inoperable after the most recent update. After all, it did belch forth the desired contents for the first two email accounts. Why would it compromise on the third by just producing an empty account? All responsive help and wisdom will be much appreciated.

所有回复 (1)

more options

This appears to be a duplication of https://support.mozilla.org/en-US/questions/1291418 So I am going to close this out.