搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

PDF crash Firefox or, the page keeps reloading over and over then crashes my PC

  • 1 个回答
  • 1 人有此问题
  • 3 次查看
  • 最后回复者为 FredMcD

more options

I can not view any PDF files. when a page has PDF Firefox crashes or the page keeps reloading over an over i can't close Firefox then my PC will crash How can i stop this from happening and how can I view PDF files using Firefox?

I can not view any PDF files. when a page has PDF Firefox crashes or the page keeps reloading over an over i can't close Firefox then my PC will crash How can i stop this from happening and how can I view PDF files using Firefox?

所有回复 (1)

more options

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support